MS Outlook: Auto Reply with an attached form
Posted on 2010-01-07
Hi Experts, I'm putting together a simple ticketing system of sorts. I have an outlook mail box in which users submit questions. I want to be able to auto reply to each message that is received with a message that has an outlook form in the body (the form will be used to collect additional standard information). In part of the form I will have a "Description" text box which I would like to automatically populate with the contents of the original email (i.e., Dear Mailbox - please help me with XYZ). I also to populate a field for "Requester" which would contain the email address of the original sender (as an added bonus it would be really cool if this could look up the contact information and get the first/last name of the requester and the contact info).
I know this is a tall bill to fit, but any advise you have would be helpful.