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Windows 7 remote desktop causes black screen and am forced to cold boot

Posted on 2010-01-07
Medium Priority
Last Modified: 2013-11-21
I have Windows 7.  Here is the situation:
I lock my computer which we will call computer A.  I go to another computer (computer B) login with my credentials and remote into my computer (A) with my credentials.  Within the remote session of computer A I remote into another computer (computer C) with another users credentials and then disconnect (keeping the remote session from A -> C up with that user logged in.  I come back to my computer (A) and try to logon but the screen is black and nothing responds... keyboard, mouse.  I am forced to power off the computer and then it comes back upon powering back on.  I've tried unplugging the video cable and replug but nothing.  The video adapter has the most up-to-date driver and this never happened in Vista or XP so I'm thinking it has to be something about Win7.
Any ideas?
Question by:sliknick1028
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Accepted Solution

bank_on_it earned 1500 total points
ID: 26204193
Kinda sounds like the new Black Screen of Death. This happens usually after credentials are put in.

Microsoft is blaming it on malware and other reports are showing an MS update is causing it. For right now, there's no real permanent resolution.
On your situation is the issue specific to a computer or is it always "Computer A" when you do this process but starting on a different pc?

I ran into the black screen once so far and what I did was kind of an accident. I put it on Stand By trying to shut it off. I noticed the power was still on after a few secs and I just hit the power button again and the screen came back up.

Author Comment

ID: 26210623
The reason this came up is that I am setting up a new computer for a user and I want to avoid the user having to tell me their password as I need to be logged on as them to do some configuring on their new computer.  So instead of them coming to the computer to logon and then I take it from there, I have them logon to their new computer through Remote desktop from my computer while remoting from their old computer.
I just tried to replicate the issue and it didn't have the black screen, when I came back to my machine I was able to login and everything was fine.  Maybe it's a time thing with the screen saver cuz I didn't wait anytime in between for that test.  I'll try it again and wait over 20 minutes as that is what group policy is set to for screen saver.

Assisted Solution

bank_on_it earned 1500 total points
ID: 26211118
Ah, that definitely could account for it.
I've ran into that issue before but on different remote software other than RDP. The computer I was accessing was still operational though and I did not have to shut it down.

Author Comment

ID: 26320036
Haven't had the time to troubleshoot further and it's not that big of an issue so I'm just going to let it go.  Thanks for the help!

Author Closing Comment

ID: 31674222
Awarding points b/c I haven't had time to troubleshoot this issue since it is not urgent.

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