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Windows 7 Explorer Crashes

Posted on 2010-01-07
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Last Modified: 2013-12-08
Hello,

I have numerous Windows 7 workstations (both 32 and 64 bit) that run fine, but intermittently Internet Explorer crashes without warning and at random times.  When this occurs, it makes it so other applications stop responding.  I have not been able to narrow it down to what is causing the issue.  Anyone have any ideas?  I have found that the only way to resolve the issue is to restart the print spooler service or do a full reboot.  Thanks.
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Question by:craigbtg
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LVL 17

Expert Comment

by:Nik
ID: 26204538
If this is happening on multiple workstations. You probably have a problem with:
- third party application
- Internet Explorer Add-on
- Printer driver.

You can try to delete the installed printer and also remove the driver from printer management/print server.
Download and install the latest driver from manufacturer's web site or windows update.
Start Internet Explorer without add-ons
You can also try to disable all non-microsoft startup items and services and try again.
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Author Comment

by:craigbtg
ID: 26204634
Thanks!  I will give those items a try and see if it helps.  Sometimes it takes a while for it to happen so I'll give it a few days and provide an update.
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Expert Comment

by:senad
ID: 26207207
Does it crash when you try and print form it ?
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Author Comment

by:craigbtg
ID: 26209687
No, it does not appear to be related to printing.  It happens at random times even when no printing is occurring.  It also happens on new machines that only have one printer driver installed (other than the Adobe PDF driver and XPS driver).  My guess is there is an application loaded that is causing it.  The machines have plenty of RAM and disk space.  Has anyone had any problems with Acrobat 9 on Windows 7?
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by:senad
ID: 26209710
Not,not any....
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by:mr_E
ID: 26214428
Are you using some kind of software that monitor and control the content of Internet... like netnanny ?
I have seen that this kind of software has problems in the new versions of Windows & Explorer.

If this is your case, try to use another control of Internet content like opendns: http://www.opendns.com/

Regards
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Author Comment

by:craigbtg
ID: 26282764
Thanks Mr E, I'll look into that.

Funny you mentioned it, I was using my home machine with Windows 7 and the entire machine froze (not just internet explorer) after I installed McAfee with SiteAdvisor.  The only way to get it to unfreeze was to boot in safe mode and disable the SiteAdvisor service.  Once that was done everything started working again.
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LVL 4

Expert Comment

by:mr_E
ID: 26286400
It's sad to see that many decent systems returns to the 8-bit performance era with this kind of security apps.

I got a "similar" situation with the software that you mention (maybe same version).
I buy a netbook that cames with McFee+SA (with 1 or 2 month trial), at first I wonder if the netbooks was a bad choice (slow on startup + navigation + open files + IE crashes, etc.), I give chance to McF the trial time just to know it, after the time trial of McF-soft expired, I backup our personal data, reinstall windows (I want know what need to be installed), but instead of use McF I install Avast Home (free for a year by home use). Now at home we are happy using this system (+3 months ago) zero issues and the slow effect is gone.

Of course it's your choice what security apps you want to run on your system.
Hope you can try others apps and finally end with a well configured system.

Just a note:
I used a lot sec apps that runs fine on old versions of windows (9x,2000,XP), but when new Windows version arrives, the apps can be broken in the new or old Windows.
We the users need to learn and review about the security software we use and know when it's time to change it.

Regards
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Expert Comment

by:QEMS2
ID: 26292647
It sounds like internet explorer add ons.  I had a similar issue with IE8 on vista and it turned out that my antivirus (sophos) addon was causing the issue, stop it and then will work fine.

Try disabling all of the add ons then add them back on one at a time until it crashes again.

hope this helps
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Expert Comment

by:mr_E
ID: 26295869
I forgot to add :

You don't need to reinstall Windows in case you McFee+SA is hurting your system performance, you can opt to tweak, disable or uninstall the McFee+SA software and replace with another.

(I re-install on my system because I want to learn something in my this netbook.)

Regards
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Author Comment

by:craigbtg
ID: 26417441
Hi Folks,

Sorry for the delay in responding.  I am still trying to narrow down a cause for this issue.  It still happens, but not very frequently so it is difficult to troubleshoot.  As soon as I reboot the problem goes away and it can be days or weeks before it occurs again.  It does not seem to be related to any of the suggestions posted, but again it is difficult to determine.  Thanks for all your help.  Hopefully I will be able to find a cause at some point (or a Windows Update will resolve for me!).
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