[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 478
  • Last Modified:

Explorer 8 won't install

When I try to install Internet Explorer 8 It says I need to run updates but the update fails to install.
It then takes me to KB932823 download.  The download will not install becasue it says I have a newer version already installed in the service pack so I cannot install IE8
I am running XP professional with service Pack 3.  Is there any way to get out of this loop?
0
Ray Nussbaum
Asked:
Ray Nussbaum
  • 5
  • 4
1 Solution
 
NikCommented:
Check for IE8*.log in C:\Windows directory
Attach it here please.
0
 
Ray NussbaumDir of TechnologyAuthor Commented:
I had a student do the intial work, helping me.  The install was run several times.  When ie8 did not install we installed ie7 and then tried ie8 install iagain. No change.
 
ie8-main.log
KB932823-v3.log
0
 
NikCommented:
Sounds like a problem with your SP3 installation. Can you please tell me, have you downloaded and installed XP SP3 from Microsoft web site.
If you haven't downloaded it from here, please uninstall Windows XP SP3 and download and install this one:
http://www.microsoft.com/downloads/details.aspx?FamilyId=68C48DAD-BC34-40BE-8D85-6BB4F56F5110&displaylang=en

0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 
NikCommented:
I've checked again and I can surely tell you that you have the wrong SP3 version.
You are using SP3 RC1 man!

00:00.359: INFO:    Operating System: Windows Workstation: 5.1.2600 (Service Pack 3, v.3264)  //<- Should be v.5512, this is XPSP3 RC1 build 3264

Its failing because IE8 doesnt support installing on anything other than SP2 or SP3  the RC builds of XP SP3 are actually blocked internally in the IE8 setup engine, hence why it fails.

Not entirely sure why it keeps pointing you at an update, but I think its confused based on the build #.  If you remove XPSP3 RC1 from this machine and install the RTM build (5512), youll probably get it working again.  
However, note that you should also remove IE7 after removing XPSP3 RC1, otherwise youll run into other failures.  Remove XPSP3 RC1, then remove IE7, then install XPSP3 RTM, then install IE8.

Should definitely work!
0
 
Ray NussbaumDir of TechnologyAuthor Commented:
The the XP install disk cam with SP3 included.  
0
 
NikCommented:
From where did you get this disk?
You should do as I said if you want this to work.
0
 
Ray NussbaumDir of TechnologyAuthor Commented:
I have several computers using this same sp3 version and have not had any problems with these computers.  The difference is the sp3 was installed on OEM installed xp a year after the computers were purchased, some how ie8 installed ok.
Any idea how big a risk I have not running the latest sp3 build on these computers?  
0
 
NikCommented:
Well, you're not using the latest version of SP3, but at least you're using it.
The only thing right you should do now is to follow my steps.
0
 
Ray NussbaumDir of TechnologyAuthor Commented:
Thanks
0

Featured Post

[Webinar] Cloud and Mobile-First Strategy

Maybe you’ve fully adopted the cloud since the beginning. Or maybe you started with on-prem resources but are pursuing a “cloud and mobile first” strategy. Getting to that end state has its challenges. Discover how to build out a 100% cloud and mobile IT strategy in this webinar.

  • 5
  • 4
Tackle projects and never again get stuck behind a technical roadblock.
Join Now