Trying to setup company email on BB device. Living in remote northern canada so cannot do activation via wireless. We are a small company and have roughly 10 bb devices. We have succuessfully activated 9 of the other devices via connecting bb unit to BES through usb cable.
Enterprise activation did complete on this device once, but when checking enterprise activation status once it completes: it said desktop activated. What does this mean?? When checking enterprise activation status on other units - it said device has been activated and provides correct date of successful activation, and email works fine on all these units.
Have wiped the unit several times and attempted enterprise activation each time via usb cable, and also via wireless (although, I knew that wouldn't work due to our location). Sometimes it will complete and other times it will freeze @ certain percentages and just hang.
When the activation did complete the one time and provided message of desktop activated - the user's email did work on the device while connected to BES via usb cable. Once disconnected, could not receive/send email.
Any suggestions on what to try next would be greatly appreciated.