How can I do Dell warranty repair?
I currently do a bit of computer technical support and pc repair. If a customer brings their dell computer to me and it is under warranty, How can I offer warrenty repair?
Per Dell's website:
Q. How can I do service work for Dell?
A. All warranty repair arrangements are made through Dell Technical Support and supported by Dell Service Providers. We use six Global Service Partners to service our Customers. We do not offer a warranty repair program for individuals, Service Providers or for Depot centers. We do not offer a product service-contracting program nor are we seeking field-based service technicians to support Dell systems.
A. All warranty repair arrangements are made through Dell Technical Support and supported by Dell Service Providers. We use six Global Service Partners to service our Customers. We do not offer a warranty repair program for individuals, Service Providers or for Depot centers. We do not offer a product service-contracting program nor are we seeking field-based service technicians to support Dell systems.
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As long as you can verify the ownership of the machine with Tech Support (provide company name to whom it is registered, Service Tag), they can help you. This situation happens all the time in the Enterprise space.
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I'm not sure splait's method is the best way to go ... if you tell them what you are doing, and can provide them with the verification information they need (company/name to whom it is registered), they will allow you to act as proxy for the customer. As such, they will send a technician to your location if necessary for Field Replaceable Parts (motherboard, etc.) or send you parts if they are Customer Replaceable Parts (drives, memory, etc.). What you are doing is not illegal, so there is no real need to be sneaky or dishonest about it. All that will do is get you red-flagged by the Escalations team. If a technician refuses, ask to speak with a supervisor and explain professionally what you would like to do.
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Thanks yall. i am still a bit confused. But I have noticed that support really does depend on the Dell rep. I had one rep that would not help me because I was not the actual name on the account, even though I verified all the correct information. Other reps let me verify and help me fine from there so the dell rep certainly does make a difference. On the other hand, a simple tech support call to Dell takes about 1.5 hours so I do not have the time to call them for each and every computer. Dell states that the DCSE has been discontinued for individuals. They offer a similar certification though which can be found through here: http://learndell.com/Dell/. In any case, your answers have certainly helped me. Thank you all very much.
Best thing to do is to let them know that they are under warranty and that Dell will help replace or send out needed hardware for free. Then give them the Dell contact number.
You may also offer to install/replace the new hardware for them if you still want to offer your service.