Windows 7 breaks OWA.  KB911829 Patch makes it worse

Posted on 2010-01-07
Last Modified: 2012-05-08
I am testing Windows 7 prior to deployment and ran into the red "X" issue in OWA, preventing editing or composing messages.  I followed up on that and found lots of articles referencing KB911829 as the fix.  I applied that patch to my Exchange server and now my Windows 7 OWA access is totally distorted with no functionality.  There is a "Loading..." reference but it never completes.  There is a menu down the left and at the top but clicking any icon just reloads the same page.  I found several references to distorted OWA screen in IE7, some dating back to Exchange 2k.  None of those solutions seem applicable.  This is Exchange 2003 Standard Edition with service pack 2 installed, IE8 on Windows 7 Ultimate 64-bit.  Thanks in advance.
Question by:terry_cole
    LVL 76

    Expert Comment

    by:Alan Hardisty
    I have just logged onto a customers OWA sitting on an SBS 2003 server and I am using Windows 7 64-Bit Ultimate and there are no problems with red crosses.
    This sounds more like a server problem with OWA that a Windows 7 problem.
    Have you tried the 5-Step fix outlined in this article:

    Author Comment

    I agree that it is a server-side issue.  The problem ia that the hotfix for the Red X problem has created a new prolblem.

    The 5-step program is not applicable.  I'm not running IE7 and I cannot click on any buttons in the OWA window.

    Can you suggest something else I might try?

    LVL 76

    Expert Comment

    by:Alan Hardisty
    Can you please re-apply Exchange 2003 Service Pack 2 (this often resolves issues and won't cause any harm):
    LVL 31

    Expert Comment

    Did you try the IE8 compatibility mode button?

    Accepted Solution

    It turns out that the distortion is not just on Windows 7 stations.  It is on all stations, Windows XP included.  

    I cannot see the Hotfix in the Add/Remove Programs listing to remove it.

    I have re-applied SP2 but it had no effect.


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