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Windows 7 breaks OWA. KB911829 Patch makes it worse

I am testing Windows 7 prior to deployment and ran into the red "X" issue in OWA, preventing editing or composing messages. I followed up on that and found lots of articles referencing KB911829 as the fix. I applied that patch to my Exchange server and now my Windows 7 OWA access is totally distorted with no functionality. There is a "Loading..." reference but it never completes. There is a menu down the left and at the top but clicking any icon just reloads the same page. I found several references to distorted OWA screen in IE7, some dating back to Exchange 2k. None of those solutions seem applicable. This is Exchange 2003 Standard Edition with service pack 2 installed, IE8 on Windows 7 Ultimate 64-bit. Thanks in advance.

Alan Hardisty

I have just logged onto a customers OWA sitting on an SBS 2003 server and I am using Windows 7 64-Bit Ultimate and there are no problems with red crosses.
This sounds more like a server problem with OWA that a Windows 7 problem.
Have you tried the 5-Step fix outlined in this article:
http://mustech.net/2007/02/20/windows-vista-webmail-owa-fix-for-internet-explorer-7-five-step-fix

terry_cole

ASKER

I agree that it is a server-side issue. The problem ia that the hotfix for the Red X problem has created a new prolblem.

The 5-step program is not applicable. I'm not running IE7 and I cannot click on any buttons in the OWA window.

Can you suggest something else I might try?

Thanks.

Alan Hardisty

Can you please re-apply Exchange 2003 Service Pack 2 (this often resolves issues and won't cause any harm):
http://www.microsoft.com/downloads/details.aspx?FamilyID=535BEF85-3096-45F8-AA43-60F1F58B3C40&displaylang=en

LeeDerbyshire

Did you try the IE8 compatibility mode button?

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terry_cole

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