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Can't get my AION game working!

Posted on 2010-01-07
Medium Priority
Last Modified: 2013-12-21
Need some quick help with using the AION game on my laptop (new Windows 7 Dell laptop).  I've tried re-installing it, and I've gone on may forums and found a lot of others ran into this problem and found some suggestions but have not found any solution.  The problem:  When I start up the game and I try to login I get an error message something like "cant access authentication server".  I followed the instructions to allow for the following port forwarding:
TCP 80, 2106, 7777, 10241.  And I also gave the laptop a static IP address (192.168.1.x).  First of all I'm suspicious about port 80 because most residential ISP providers block port 80 for residents and hold it for business accounts, so that's the first problem.  But it doesn't seem to be listening to the other ports as well.  Can someone help me get this working?  I've worked with my ISP provider and also the router (ISP-provided) vendor and to no avail.  Thanks for your quick response.
Question by:mrkent
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LVL 63

Expert Comment

by:☠ MASQ ☠
ID: 26207425
Check you have forwarded your ports correctly
Find your router on this list and follow the instructions in the link

Check if your router has an option for uPNP and this is enabled.

How is your network set up?  Which router are you using?  Have you told Windows firewall you need these ports free on your laptop?
Does your router connect to the "outside world" directly or are you part of a residential network all of whom share an external IP address.
Ideally you need your own unique external IP address but this isn't insurmountable.
Who is your ISP?

The Port Forward site also offer a Port Checker which can see if your ports are open http://www.portforward.com/help/portcheck.htm
or you can test online here: https://www.grc.com/x/ne.dll?bh0bkyd2 (Click "Proceed" then choose "All Service Ports")

Author Comment

ID: 26207599

The router is Actiontec MI-424-WR rev C.  I don't know, or can't tell if it has an option for uPNP.  (Forgive me but what is uPNP?)

I've opened up these four ports in Windows firewall also,  At least I think I did that right.

Router has a public outside address.  My LAN is all NAted and DHCP in the network.  I had to make my laptop (with AION) a static IP according to the instructions from the www.portforward.com website.  I chose with gateway (inside IP of router) and it was able to get out on the internet (except AION still doesn't work.)  -BTW, I told the laptop that was also the DNS server and it was able to browse by domain name, so that part still worked, I was surprised that I didn't have to look up the actual DNS servers assigned by this ISP-.

You saying that this laptop needs to have unique outside IP address?

ISP is Verizon.  After spending an hour on the phone with the Actiontec support line, they finally came to the conclusion that I need to upgrade my residential service to business class service because my ISP is blocking port 80.  Could that be right?  Why would AION require this port 80 if most residential services (Im assuming) block this port?  If so is there a workaround?  I don't want to have to pay for bsiness service and I can't get a hold of the AION vendor.
LVL 63

Expert Comment

by:☠ MASQ ☠
ID: 26208806
Try the port checker see if it shows any problems with :80
(uPNP Universal Plug & Play)
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Author Comment

ID: 26287980
The last time I tried that, it indicated (at least I thought so) that NONE of the ports were being listened to.  Is that possible and does that indicate I did somethng wrong, or does it indicate the AION software is not working?

I will try it again tonight.
LVL 63

Expert Comment

by:☠ MASQ ☠
ID: 26288196
Are you using the port checker tool on the PortForward site? (rather than the Webpage you linked to) It will actually try to open the port (as the game would) and then test it rather than what a lot of port checkers do which is just see how your computer looks passively.  If the ports are still not responding we need to look for other software on your PC that is intentionally preventing you from connecting.

Use the port checker to check each AION port separately ( 80,2106,7777,10241 )


Author Comment

ID: 26350634
Sorry for the delay.  Other interruptions happened this past week preventing me from trying your suggestions...  I'll let you know REAL soon.

One other question.  Is there a way to hide the use of port 80, or to somehow get around port 80 and still get this to work?  I'm finding that to upgrade my Iinternet service to allow port 80 into my residence will dramatically add to my monthly bill.  Pretty high just to allow me to play this game.
Do you find it odd that a game requires port 80?  Have you seen that in your experience?  I can't get a hold of AION tech support to talk about what their server is expecting to see from my game or to get through to my game.
LVL 63

Accepted Solution

☠ MASQ ☠ earned 2000 total points
ID: 26353146
It does seem that your problem is with Verizon and them blocking incoming connections on your Port :80
Verizon's defence is they don't want you hosting(!) so domestic accounts don't get incoming :80 - AION isn't alone in using :80 as a handshake port to connect.
Yes you can upgrade to a business account and that will allow incoming on :80

Your other alternatives are to use VPN tunnelling (try iPredator in Sweden which is a subscription based service @ ~€5/month) or a proxy server but NCSoft are already actively blocking the use of proxy servers as most of Oceania are using this method to decrease latency on their own connections. Both would probably break your contract with Verizon anyway.

TBH I've given up on AION - what started as a really very promising MMORPG has now (IMHO) descended into an unregulated Bot Fest. Only 12 months to wait 'till GW2 :)

Author Comment

ID: 26362251
I think I'm going to give up on AION too.  Too bad, I hope the store takes it back.
So you think the upcoming arrival of GW2 has promise?  Don't know if I can wait that long.
Thanks for all your help, you've been very informative.

Author Closing Comment

ID: 31674376
Thank you!

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