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Adobe Acrobat Professional 8 will not install update

I am running Adobe Acrobat Professional version 8.1.6 on Windows XP Professional with SPack3  Acrobat works fine, except about every two weeks I get a message there is an update available (8.1.7).  I let it proceed to download and that goes fine, but when it begins to install I get the message "The installation process has encountered a problem.  Please choose from the following options:"
"Run this update again."
"Stop installing and continue later."
"Cancel this update and quit."

If I choose the first option it brings me right back to this screen.  Any suggestions would be appreciated.

Thanks.
"
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PRAISE2
Asked:
PRAISE2
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1 Solution
 
BitsBytesandMoreCommented:
I have battled forever Adobe Acrobat Pro's version 7, 8 and now 9 issues. I am baffled about their lack of effort to resolve these issues in the Adobe Forums and just continue to pump out new versions without regard for the problems.
The only thing I've seen that works for the problem you are describing above is to uninstall Adobe Acrobat Pro and re-install it.
This said, you've got to make sure it uninstalls correctly .... otherwise you will be opening a can of worms.
One of the biggest issues with it uninstalling correctly is to make sure you don't have any malware.
Follow this procedure to the letter....it will prevent further frustrations if you do have malware:

1.Go into Safe Mode with networking by pressing F8 while booting your computer.
2.Then go to this website and download this program: MalwareBytes Anti Malware: http://www.malwarebytes.org/mbam.php
3.Before download..Important: Rename MalwareBytes before saving its files to the desktop as malware can recognize the name and block it unless renamed.
4.While still in Safe Mode, Go to Start-Run and type: Msconfig
5.Once in the Msconfig application, go to the "Services Tab" and select:"hide all Microsoft services" select the remaining and disable".
6.Then go to the Startup Tab and disable ALL entries there as well. Close the window. You will get a prompt to Reboot..allow it.
7.After the system boots go into NORMAL MODE.......it will give you a warning regarding the changes made by msconfig: Select do not warn me again.
8. Now you can run the anti-Malware application your renamed and saved on your desktop above.
9.If viruses, spyware, malware, etc. are found allow the program to clean them.  
After you finish checking for malware and you are sure your machine is clean. Do not re-enable the items disabled in the Startup items or non-Microsoft services yet.
First.... Reboot your machine. Disable your antivirus and remove the Adobe Acrobat Pro 8.
Reboot again, and reinstall it. Reboot again and test it. You can manually force it to check for updates. Once the updates come in and you have rebooted once more, then you can re-enable your startup items and non-Microsoft services...
I hope this helps..... Please keep me posted.
 
Bits ...
 
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senadCommented:
Did you check if perhaps the firewall is not blocking the connection ?
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PRAISE2Author Commented:
Thank you Bits.  I'll give this a try over the weekend and let you know.
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PRAISE2Author Commented:
Senad,

The Windows firewall is turned off and my router/firewall is not blocking it because the download completes.

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senadCommented:
make sure FLEXnet Licensing Service also runs ...
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BitsBytesandMoreCommented:
Hello PRAISE2,
If you go to the www.adobe.com website and type into a search: "..adobe acrobat 8 update installation problem....". One of the solutions offered is about the Flexnet Licensing Service.... but this is documented only as an issue in Windows Vista .... not on XP:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=3750
If you search for the same parameters:  "...adobe acrobat 8 update installation problem..." in Google, it comes up as the 3rd result.
So, as you can see, you need to be careful when doing a Google search or other search on a problem.
Now.... If you need a really comprehensive guide on "How to TroubleShoot Adobe Acrobat  8.xx System Errors in XP"  you could follow the steps provided here: http://kb2.adobe.com/cps/333/333213.html
It will take you forever but it is coming from the "horses mouth"..... In my experience with this as I explained above in my initial post ..... has proved to be a waste of time.
The steps I provided above should  completely address the issue you are having as well as allow you to make sure your system is clean and not compromised.
I hope this helps.
Bits ...
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PRAISE2Author Commented:
The only thing I had to do different was to uninstall Acrobat manually.  Below is the link I followed for that:

http://kb2.adobe.com/cps/400/kb400658.html
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BitsBytesandMoreCommented:
Hello Praise2, Thank you for the feedback. I'm glad to hear everything is working for you now. As per your closing comments/feedback, you lost me on why you had to uninstall Adobe Acrobat manually? Did you have any malware on the computer? I am posting your closing comments below because usually they are not visible to the other viewers of the thread...
Author Comments:The only thing I had to do different was to uninstall Acrobat manually. Below is the link I followed for that:

http://kb2.adobe.com/cps/400/kb400658.html 
Thanks again...
Bits ....
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PRAISE2Author Commented:
Bits,

There was now malware, but when I tried to uninstall via the Add/Remove Programs, I got an error saying an installation file was missing.  Because of this, the only way I could get it uninstalled was to follow the steps for manually removing it.

Thanks for your help!
Praise2
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BitsBytesandMoreCommented:
Thanks for the new feedback PRAISE2 ... Yes, as I mentioned above, one of the big issues (good thing you were prepared psychologically) is incredibly enough is the uninstall... You would think they would make it simple knowing that their program corrupts frequently and requires a reinstall.
It's all about their copy protection... they are so into not letting anyone copy their software that they make life miserable to the paying customers who have the right to install it.
This same strategy killed many companies in the late 80's. You would think they would have learned by now that if anyone wants to copy it, they will, and that they are only tarnishing their own reputation.
Bits....
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