PRAISE2
asked on
Adobe Acrobat Professional 8 will not install update
I am running Adobe Acrobat Professional version 8.1.6 on Windows XP Professional with SPack3 Acrobat works fine, except about every two weeks I get a message there is an update available (8.1.7). I let it proceed to download and that goes fine, but when it begins to install I get the message "The installation process has encountered a problem. Please choose from the following options:"
"Run this update again."
"Stop installing and continue later."
"Cancel this update and quit."
If I choose the first option it brings me right back to this screen. Any suggestions would be appreciated.
Thanks.
"
"Run this update again."
"Stop installing and continue later."
"Cancel this update and quit."
If I choose the first option it brings me right back to this screen. Any suggestions would be appreciated.
Thanks.
"
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senad
Did you check if perhaps the firewall is not blocking the connection ?
ASKER
Thank you Bits. I'll give this a try over the weekend and let you know.
ASKER
Senad,
The Windows firewall is turned off and my router/firewall is not blocking it because the download completes.
The Windows firewall is turned off and my router/firewall is not blocking it because the download completes.
make sure FLEXnet Licensing Service also runs ...
Hello PRAISE2,
If you go to the www.adobe.com website and type into a search: "..adobe acrobat 8 update installation problem....". One of the solutions offered is about the Flexnet Licensing Service.... but this is documented only as an issue in Windows Vista .... not on XP:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=3750
If you search for the same parameters: "...adobe acrobat 8 update installation problem..." in Google, it comes up as the 3rd result.
So, as you can see, you need to be careful when doing a Google search or other search on a problem.
Now.... If you need a really comprehensive guide on "How to TroubleShoot Adobe Acrobat 8.xx System Errors in XP" you could follow the steps provided here: http://kb2.adobe.com/cps/333/333213.html
It will take you forever but it is coming from the "horses mouth"..... In my experience with this as I explained above in my initial post ..... has proved to be a waste of time.
The steps I provided above should completely address the issue you are having as well as allow you to make sure your system is clean and not compromised.
I hope this helps.
Bits ...
If you go to the www.adobe.com website and type into a search: "..adobe acrobat 8 update installation problem....". One of the solutions offered is about the Flexnet Licensing Service.... but this is documented only as an issue in Windows Vista .... not on XP:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=3750
If you search for the same parameters: "...adobe acrobat 8 update installation problem..." in Google, it comes up as the 3rd result.
So, as you can see, you need to be careful when doing a Google search or other search on a problem.
Now.... If you need a really comprehensive guide on "How to TroubleShoot Adobe Acrobat 8.xx System Errors in XP" you could follow the steps provided here: http://kb2.adobe.com/cps/333/333213.html
It will take you forever but it is coming from the "horses mouth"..... In my experience with this as I explained above in my initial post ..... has proved to be a waste of time.
The steps I provided above should completely address the issue you are having as well as allow you to make sure your system is clean and not compromised.
I hope this helps.
Bits ...
ASKER
The only thing I had to do different was to uninstall Acrobat manually. Below is the link I followed for that:
http://kb2.adobe.com/cps/400/kb400658.html
http://kb2.adobe.com/cps/400/kb400658.html
Hello Praise2, Thank you for the feedback. I'm glad to hear everything is working for you now. As per your closing comments/feedback, you lost me on why you had to uninstall Adobe Acrobat manually? Did you have any malware on the computer? I am posting your closing comments below because usually they are not visible to the other viewers of the thread...
Author Comments:The only thing I had to do different was to uninstall Acrobat manually. Below is the link I followed for that:
http://kb2.adobe.com/cps/400/kb400658.html
Thanks again...
Bits ....
Author Comments:The only thing I had to do different was to uninstall Acrobat manually. Below is the link I followed for that:
http://kb2.adobe.com/cps/400/kb400658.html
Thanks again...
Bits ....
ASKER
Bits,
There was now malware, but when I tried to uninstall via the Add/Remove Programs, I got an error saying an installation file was missing. Because of this, the only way I could get it uninstalled was to follow the steps for manually removing it.
Thanks for your help!
Praise2
There was now malware, but when I tried to uninstall via the Add/Remove Programs, I got an error saying an installation file was missing. Because of this, the only way I could get it uninstalled was to follow the steps for manually removing it.
Thanks for your help!
Praise2
Thanks for the new feedback PRAISE2 ... Yes, as I mentioned above, one of the big issues (good thing you were prepared psychologically) is incredibly enough is the uninstall... You would think they would make it simple knowing that their program corrupts frequently and requires a reinstall.
It's all about their copy protection... they are so into not letting anyone copy their software that they make life miserable to the paying customers who have the right to install it.
This same strategy killed many companies in the late 80's. You would think they would have learned by now that if anyone wants to copy it, they will, and that they are only tarnishing their own reputation.
Bits....
It's all about their copy protection... they are so into not letting anyone copy their software that they make life miserable to the paying customers who have the right to install it.
This same strategy killed many companies in the late 80's. You would think they would have learned by now that if anyone wants to copy it, they will, and that they are only tarnishing their own reputation.
Bits....