Remote Desktop Connection

Posted on 2010-01-07
Last Modified: 2012-05-08
I need to help my friend on the computer but I need to access it and have control how can I do this via remote desktop?  What does she need to enable on her end?  She is running win 7 ultimate im running win vista.   We are in different countries, how do we set up each machine so i can log on to hers and use it.  Please provide step by step instructions for both systems.
Question by:warrior32
    LVL 22

    Assisted Solution

    Your friend (and you)  must have a static IP.
    Remote Desktop /remote assistance) must be enabled on both machines.
    Firewalls must be configured to allow such connection.
    Do you meet this requirements ?
    LVL 22

    Expert Comment

    LVL 35

    Accepted Solution

    The Windows integrated Remote Desktop feature depends on many services and settings that may have been messed up and are difficult to troubleshoot.

    If all you want to have is a quick and easy remote assistance seccion, it is more advisable to use one of the free tools that are also used by tech support people. These are usually designed in a way that even your grand-mother would manage to get along safely.

    Some of these tools are:

    I recommend TeamViewer which is a free small (2.7 mb) download from here:

    Tell your friend to get get it and run it in the following way:
    - Double-click
    - Select "Start", not "Install"
    - Continue
    - Accept agreement
    - Continue

    Your friend will then get an ID and a pass which she needs to communicate to you (via instant messaging, telephone or email). You follow the same steps as above, then enter the ID, selecting 'Remote assistance' and "Connect to partner".
    LVL 22

    Expert Comment

    agree with torimar - teamviewer is easy....
    pro's  use vnc
    LVL 4

    Assisted Solution

    You have several options here:

    Remote Assistance:

    This is the step-by-step guide for remote assistance. You can use it with MSN or vis Email.

    Live Mesh:

    Install Live Mesh on each computer and login with one Live ID. It works like remote desktop but more easier to use.

    For either option, the machine does not need a public IP. A private IP works fine.

    Hope this helps!
    LVL 7

    Assisted Solution

    Try a program like log me in:
    They do a free version and is quite easy to use, when installed on both machines you can connect when needed (password protected) to sort out the issues that they mey be having, for this you will not need a static ip address either.

    See what you think

    Author Comment

    I ended up using  and it worked great fast and easy, i'm on the 30 day trail and may or maynot cancel.

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