Acronis true image server fail to backup

Greetings,

I have Acronis true image server installed in one of my server. I created a normal, incremental and sys state task.

When I run my task manually, everything runs smooth. But when they start with the schedule, the task freeze and told me that the remaining time is about 12 days..

I backup my server on a NAS.

The share I use have a different username than my server, but I configure my task to use those different creds.

Thank you
tblincAsked:
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tblincAuthor Commented:
My issue came from my network drive..
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NJComputerNetworksCommented:
you might get some more information by looking at the acronis log.  I don't use this software but try to find a log for more information about why this is failing...

http://kb.acronis.com/content/1683
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tblincAuthor Commented:
My backup doesn't reach 100% it freeze at about 10%. It's not the same percentage every time
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NJComputerNetworksCommented:
right... any logs that you can post?  It's interesting that the job actually starts... do you see some backup data on the destination NAS?
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tblincAuthor Commented:
Indeed, I see some data on the NAS. But I can't have any logs because when the backup hangs, I must end the process with the task manager.
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NJComputerNetworksCommented:
shoot... how about in the application log in Event viewer?  Anything there (while this problem occurs)?
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tblincAuthor Commented:
I don't see any error in my event log .
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StealthludeCommented:
I had issues with Acronis like this when my new system had a bad drive in the raid 5 array.  As the raid controller was trying to do error correction, acronis failed at different % stages.

Check the raid controller logs for any activity too.
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