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I am unable to open another users mailbox in Outlook 07

I work in the IT department. I am an Enterprise admin. From time to time I have to retrieve specific emails for management or HR. I would think the easiest way is to use Outlook 07 to open the specified users mailbox. However, when I try I get an error that it can't find that mailbox so I have to take another machine and log in and set up the user. I have another tech in the office who can do this, we've checked and we're in the same groups (with the exception of Call Manager since I don't work in telephony) Any suggestions? Thank you in advance.
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Lilbuddha
Asked:
Lilbuddha
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1 Solution
 
Glen KnightCommented:
When did you add the permissions?
If it was less than 2 hours ago it can take 2 hours to take effect.

Restart the Microsoft Exchange Information Store service and it will take immediate effect
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wfcraven12Commented:
if it's saying it can't find the user's mailbox, it seems like it can't resolve that username.  if you go to the Exchanged Advanced tab in active directory users & computers, there's a checkbox that says 'Hide from Exchange Address lists".  If it's checked, then you won't be able to find it.  at least that's my experience with the error message you're getting.
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Glen KnightCommented:
If it's working for one person and not another this is unlikely to be the reason.
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wfcraven12Commented:
it is unlikely but still possible if one user is in CEM & the other isn't.  I've seen it with my own eyes.
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LilbuddhaAuthor Commented:
Ok,, for the permissions question, I've been in the department for 3 years. I've had my permissions for three years. It never worked and now we've upgraded to Exchange 07. I'll attach a copy of the error with this
Outlook-error.png
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Glen KnightCommented:
You must be a member of a group that is explicitly denied permission
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wfcraven12Commented:
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LilbuddhaAuthor Commented:
I'll review the earlier thread. Sorry for reopening an already solved case. Thank you all.
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