Lilbuddha
asked on
I am unable to open another users mailbox in Outlook 07
I work in the IT department. I am an Enterprise admin. From time to time I have to retrieve specific emails for management or HR. I would think the easiest way is to use Outlook 07 to open the specified users mailbox. However, when I try I get an error that it can't find that mailbox so I have to take another machine and log in and set up the user. I have another tech in the office who can do this, we've checked and we're in the same groups (with the exception of Call Manager since I don't work in telephony) Any suggestions? Thank you in advance.
if it's saying it can't find the user's mailbox, it seems like it can't resolve that username. if you go to the Exchanged Advanced tab in active directory users & computers, there's a checkbox that says 'Hide from Exchange Address lists". If it's checked, then you won't be able to find it. at least that's my experience with the error message you're getting.
If it's working for one person and not another this is unlikely to be the reason.
it is unlikely but still possible if one user is in CEM & the other isn't. I've seen it with my own eyes.
ASKER
Ok,, for the permissions question, I've been in the department for 3 years. I've had my permissions for three years. It never worked and now we've upgraded to Exchange 07. I'll attach a copy of the error with this
Outlook-error.png
Outlook-error.png
You must be a member of a group that is explicitly denied permission
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ASKER
I'll review the earlier thread. Sorry for reopening an already solved case. Thank you all.
If it was less than 2 hours ago it can take 2 hours to take effect.
Restart the Microsoft Exchange Information Store service and it will take immediate effect