I am currently running Symantec Backup Exec 12.5 on a Windows 2k3 Server with two backup devices (1 VTL, and a physical lto3 drive). The VTL is an ISCSI device on my network, and the tape is an ArcVault 12 tape library with an HP drive. What is happening is that either one of the drives seems to get stuck during the backup process. Somehow, the process simply freezes there and stops progressing. When I try to cancel the job, it either fails to perform the command or the job turns red, but stays running. If I restart the services or physically reboot the server, there are times that the resource returns to the same running state.
Most of the time, if I am able to cancel the job, the device is still showing in use.
Any direction would be greateful.