Symantec Backup Exec 12.5 Tape Drive fails to progress

Posted on 2010-01-08
Last Modified: 2013-12-01
I am currently running Symantec Backup Exec 12.5 on a Windows 2k3 Server with two backup devices (1 VTL, and a physical lto3 drive).  The VTL is an ISCSI device on my network, and the tape is an ArcVault 12 tape library with an HP drive.  What is happening is that either one of the drives seems to get stuck during the backup process.  Somehow, the process simply freezes there and stops progressing.  When I try to cancel the job, it either fails to perform the command or the job turns red, but stays running.  If I restart the services or physically reboot the server, there are times that the resource returns to the same running state.

Most of the time, if I am able to cancel the job, the device is still showing in use.

Any direction would be greateful.
Question by:MaggieInfo
    LVL 12

    Expert Comment

    Has it ever worked?

    Assisted Solution

    Few Things you could try here ,

    1. Upgrade the firmware of your device.
    2.Upgrade the latest Tape Drivers.
    3.go for sp3 upgrade of your symantec 12.5 sp3.

    Reboot the system and let me know it works.

    LVL 1

    Accepted Solution

    I actually had to disable the Removable Storage service.  The os was trying to interract with BE, causing the resource to conlfict with BE while it was sending the drive calls, which in turn caused the device to refuse scsi calls until rebooted.  Thanks for the help though.

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