[Last Call] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 750
  • Last Modified:

LPT1 port stops working

I have had several Windows XP Pro machines (with SP2 and all subsequent patches... can't do SP3 because of software conflicts) lose their ability to use the LPT1 port.  This usually occurs when using a BOCA ticket printer that jams.  I know the hardware is working perfectly fine because each time this has happened I either rebuild a computer with the original Ghost image OR completely reinstall Windows XP Pro.  I have no device conflicts and all drivers are loaded and seemingly fine.  Further, Device Manager shows no issues.

Any ideas?
0
zooadmin
Asked:
zooadmin
  • 8
  • 4
  • 4
  • +2
1 Solution
 
burrcmCommented:
I have had issues like this. Quick fix is to go to device manager and uninstall the port. Reboot and it works again. Not aware of a permanent solution though.

Chris B
0
 
senadCommented:
I think it's time to move on to Windows 7.
0
 
John HurstBusiness Consultant (Owner)Commented:
You could isolate the BOCA printers on a print server (HP Jet Direct) and then the XP machine attaches to the printer using the Network option. ... Thinkpads_User
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
Jason WatkinsIT Project LeaderCommented:
Hi,

I would make sure the port is enabled and ready to accept any IRQ assigned.


port-settings.jpg
0
 
zooadminAuthor Commented:
Uninstalling/Reinstalling the Port within Device Manager did not work.  :-(
Upgrading to Windows 7 is not an option for us.
The port is indeed enabled and configured to use any IRQ assigned if need be.
0
 
Jason WatkinsIT Project LeaderCommented:
0
 
zooadminAuthor Commented:
Those are the same directions used to setup the BOCA for Galaxy.  Unfortunately, this is not resolving the issue.
0
 
Jason WatkinsIT Project LeaderCommented:
Could a Windows power setting be turning the port off?
Is the BIOS set to keep the port active, no matter what?
Have you tried a different cable between printer and port?
Is the printer >6' away from the port?
0
 
zooadminAuthor Commented:
We had to disable the power saving features in Windows a long time ago due to the needs of the app, so this is not the cause of the issue.
I am not certain about the BIOS setting, but I also have not seen anything about keeping the port alive.  I've tried restarting the computer several times, too, and then subsequently attempting to print as soon as I could.
The cable is not the cause of the issue.
The printer cable is 6' or less from the PC.
0
 
Jason WatkinsIT Project LeaderCommented:
How are you certain the cable is not the issue. I am not trying to be flip, but a quick cable change takes only a few seconds.
0
 
zooadminAuthor Commented:
I am certain that the cable is not the issue.  If I take the printer and cable to another machine, the printer is able to print fine.
0
 
zooadminAuthor Commented:
Well, I give up.  People stopped responding to this question, so I am going to try to figure out what to do with this question now.
0
 
John HurstBusiness Consultant (Owner)Commented:
You say you give up, but you have not answered my post that says put your BOCA printer on a print server. I have done this and it works. It isolates to the network and avoids LPT1 and is therefore a solution.
.... Thinkpads_User
0
 
zooadminAuthor Commented:
Putting the BOCA on a printer server is not an option.  Our BOCAs have no ethernet port.  Plus, my non-profit organization simply cannot afford to run out and buy a JetDirect (or similar) print server every time this happens on one of our computers.  Sorry, but I see your suggestion as a work-around and not a solution to the actual issue itself:  getting the LPT1 port to be able to work again.
0
 
John HurstBusiness Consultant (Owner)Commented:
Please let me clarify what a print server really is. You puchase one for each BOCA printer, NOT one for each computer. The print server has a parallel port, so the BOCA does not need an ethernet port. So if you have two BOCA printers, you need but two print servers. Then anyone can print to it.  I have this solution running in a not-for-profit client, and any computer on the network can print to the two BOCA printers (not that they need to in most cases).

Since you cannot get LPT1 working for this printer, a well executed print server solution is inexpensive and will work. I know it is not what you want, but what you want does not appear to be feasible.  

I suggest you consider a trial of one Jet Direct (<$200) and evaluate. Then decide.
... Thinkpads_User
0
 
John HurstBusiness Consultant (Owner)Commented:
I recommend #2 - Delete/No refund. ... ThinkPads_User
0
 
burrcmCommented:
The correct answer (in my view) is http:#26413750. This is a clarification of http:#26272835 and will resolve the raised issue without doubt.

Chris B
0
 
zooadminAuthor Commented:
I should have stated "one for each BOCA" instead of for each computer, yes.  Still we have 15 different computers selling tickets, each with their own BOCA.  This problem happens often enough on different machines that purchasing a separate JetDirect for each of the 15 printers just isn't feasible.  The cheapest and easiet route to go will be to purchase USB to Parallel cables for $20 or $30.  This is superior to the JetDirect solution due to the considerable expense of the JetDirect device over the simpler coverter cable.  Still, your solution would work, so I will aware the points.  It IS an answer, but not the best one, in my opinion.
0
 
zooadminAuthor Commented:
The answer provided will definitely work, but do cost restraints of my non-profit organization, it is not a reasonable option.  A simpler USB to Parallel cable is far cheaper than the JetDirect.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 8
  • 4
  • 4
  • +2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now