BackupExec error

Posted on 2010-01-08
Last Modified: 2013-12-01
We are having backup issue.

The config is the following :
Backup server : HP ProLiant DL320 G5p
SAS controller : DELL SAS 5/e HBA
Backup Software - BackupExec 12.5
Backup library : Dell PowerVault TL4000 Tape Library

The issue :

Every job fails with the following error message :

Storage device "IBM 1" reported an error on a request to write data to media.
Error reported:
The request could not be performed because of an I/O device error.
V-79-57344-34029 - A hardware error occurred.

And this error happens then the job byte count is around 440 GB.

Question by:Vasilax50
    LVL 32

    Expert Comment

    by:Rodney Barnhardt
    Have you ran a diagnostic on the drive and tape library? Even though it is a Dell, the tape drive itself may be an IBM. There is usually a problem with the drive when you get this error.

    Author Comment

    Yes, we ran diagnostics and there is no errors in the log

    Author Comment

    Just had Del  tech coming to replace the tape - There was a physical problem with the tape
    LVL 32

    Accepted Solution

    The solution mentions replacing the tape. If it is the tape DRIVE, then I object because in my first post, I mentioned that the error usually meant the drive itself was defective. However, the solution mentions the tech changeing the tape, but I cannot image a tech being sent onsite for just a tape and not the drive.

    Author Comment

    Sorry, my bad

    You are absolutely right - it was the tape drive

    and the points are going to you

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