Header information in groupwise

Posted on 2010-01-08
Last Modified: 2013-11-12
I have a user who is getting garbled email from one of our cleints that uses Groupwise. Normally, I'd tell the user to get me the message ehaders but I don't know where to get this information in Groupwise 6.5
Question by:flatironssolutions
    LVL 27

    Expert Comment

    First of all, I don't know much about Groupwise. However, the email headers are part of the mail item, and so it is from the client side that you can usually retreive the headers.

    What do they use as email client software?

    LVL 3

    Expert Comment

    by:Henry Rohlfs
    The header information is stored in attached file mime.822. In GroupWise 7 and later, there is a "Message Source" tab in each email that shows the email source.

    Author Comment


    This user has groupwise 6.5 as his client. His segment of the business has not converted to Outlook.
    LVL 27

    Expert Comment

    LVL 3

    Accepted Solution

    Sorry I haven't followed up sooner on this. Let's get to the base issue, which is GroupWise emails not being properly decoded on the Outlook end. This is a known problem with versions before GW 7. The MIME version line in the email header sent from GW is blank, so Outlook interprets it as text or something else.

    The sure fix is to ask the sending company to update their GroupWise Internet Agent SMTP/MIME settings to specify 7-bit encoding. This eliminates the confusion upon decoding the email at your end.

    I don't know peronsally if this works, but I understand that the sender can try setting his defaults for both sending and receiving emails to either text or HTML, and not a mixture of both as most clients are. In the client go to Tools -> Options -> Environment -> Views to set the Compose and View defaults.

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