APC PowerChute business edition unable to detect the APC
It's connected via ethernet. I never have problems when it's connected via serial but this time the startup wizard is not able to detect when connected via network
any idea?
any idea?
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--- it's an ethernet ---
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ASKER
hello,
we have 2 Smart-UPS 2200 RM XL
we have 2 Smart-UPS 2200 RM XL
ASKER
here are two screen shots of what I have, it would be easier for me to troubleshoot if I was onsite, but I cant be there right now to check things.
APC-console.bmp
APC-agent-unable-to-detect.bmp
APC-console.bmp
APC-agent-unable-to-detect.bmp
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That cable is listed as one for Cisco Unity Express UPS Simple Signaling Cable.
Most of the ones listed are DB9
http://www.apc.com/template/size/apc/sizing_display_options.cfm?option_type=InterfaceCon&ups_sku=SU2200RMXL3U&interface=UPS&famid=59
Most of the ones listed are DB9
http://www.apc.com/template/size/apc/sizing_display_options.cfm?option_type=InterfaceCon&ups_sku=SU2200RMXL3U&interface=UPS&famid=59
ASKER
I will check it out
Thank you much.