What is causing Office Lifeboat to kick off?
Posted on 2010-01-08
So I'm trouble shooting a user who says their machine is slow. They seem to have a legitimate claim. I do the the basic cleanup. MSConfig and disable all but symantec AV and ctfmon. I recreate the user's outlook profile. Disable cached exchange mode. Uninstall any unneccessary apps. Ran defrag. But still not much improvement.
User has 1 GB of RAM and even when I have just Outlook and maybe IE open it will still periodically display this issue. With just those two apps I am under 700MB of physical ram used.
I setup Process Explorer to take a closer look. I notice that outlook runs fine and then all the sudden offlb.exe kicks off and Outlook is very sluggish. In Outlook, I will click on something and 15-30 seconds later Outlook reacts. Now I read up on what Office Lifeboat is, but there seems to be a lot of speculation on what triggers it to start. I read about the HP photosmart printers and there are none on this machine. Something is periodically effecting the user's performance but so far I haven't been able to track down what it is.
Can anyone help track down the software that is slowing Outlook down?