What is causing Office Lifeboat to kick off?

Posted on 2010-01-08
Medium Priority
Last Modified: 2012-05-08
So I'm trouble shooting a user who says their machine is slow.  They seem to have a legitimate claim.  I do the the basic cleanup.  MSConfig and disable all but symantec AV and ctfmon.  I recreate the user's outlook profile.  Disable cached exchange mode.  Uninstall any unneccessary apps.  Ran defrag.  But still not much improvement.

User has 1 GB of RAM and even when I have just Outlook and maybe IE open it will still periodically display this issue.  With just those two apps I am under 700MB of physical ram used.

I setup Process Explorer to take a closer look.  I notice that outlook runs fine and then all the sudden offlb.exe kicks off and Outlook is very sluggish.  In Outlook, I will click on something and 15-30 seconds later Outlook reacts.  Now I read up on what Office Lifeboat is, but there seems to be a lot of speculation on what triggers it to start.  I read about the HP photosmart printers and there are none on this machine.  Something is periodically effecting the user's performance but so far I haven't been able to track down what it is.  

Can anyone help track down the software that is slowing Outlook down?

Question by:MikeBusch
1 Comment
LVL 15

Accepted Solution

MYCU earned 1000 total points
ID: 26215649
Maybe an installed add-in is triggering the application. Try opening Outlook in safemode. If it runs fine, then try renabling the add-ins one at a time.
To open in safemode click Start - Run and type in Outlook.exe /safe

You can also try renaming the file like that last poster did here:

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