I'm trying to track down a solid helpdesk for an IT consulting firm. We currently use Kayako and are fairly happy with it, but we are hoping to find something more geared toward external clients or companies instead of internal users and departments like most do.
Additionally it would be terrific if we could incorporate some asset management, so we can keep track of assets on a company by company basis.
All that said we are not looking for something huge and expensive. Kayako is fairly cheap and powerful and pretty easy to manage. Something like that would be great, geared toward the external clients.