willp2
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Helpdesk for IT Consulting firm
I'm trying to track down a solid helpdesk for an IT consulting firm. We currently use Kayako and are fairly happy with it, but we are hoping to find something more geared toward external clients or companies instead of internal users and departments like most do.
Additionally it would be terrific if we could incorporate some asset management, so we can keep track of assets on a company by company basis.
All that said we are not looking for something huge and expensive. Kayako is fairly cheap and powerful and pretty easy to manage. Something like that would be great, geared toward the external clients.
Additionally it would be terrific if we could incorporate some asset management, so we can keep track of assets on a company by company basis.
All that said we are not looking for something huge and expensive. Kayako is fairly cheap and powerful and pretty easy to manage. Something like that would be great, geared toward the external clients.
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ASKER
Spiceworks "apparently" now allows you to collect data from multiple locations and feed it back to a central monitoring station. I agree with the comments about internally focused helpdesks vs systems that are designed for multiple exteranl organizations. There are tons of helpdesks out there and only a very few let you deal with exteral organizations. And so far of the ones that do, there are other things I don't like about them.
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Still looking into this if there is anymore feedback. The Kasaya type option is going to be too pricey for me unfortunatly.
I'll take another look at Service Desk. Used it in the past and wasn't crazy about it, but I'll have a fresh look.
Thanks
I'll take another look at Service Desk. Used it in the past and wasn't crazy about it, but I'll have a fresh look.
Thanks
ASKER
We are looking at this as a value add, so something like Kaseya is too pricey for now. I haven't worked with either Zenith or GFI's offerings, I'll have a look.
Anyone have any comments about Spiceworks?