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Installing Cougar Mountain in Windows7

Hello all:
I am installing Cougar Mountain accounting application onto workstaions running Windows 7 32-bit professional. Right off the bat I get an error stating that the file cannot be opened. The file is CMS_AP.HLP being copied to C:\Windows. Would this be a security issue copying into the Windows folder, or an issue with the security on the installation source file from the network drive? Ideas on how to fix?

arixsin

The problem is the Windows 7 does not have the older Winhelp32 (WIndows Help) to read the HLP files.

Download this update to add support for HLP and try again.

http://www.microsoft.com/downloads/details.aspx?FamilyID=258aa5ec-e3d9-4228-8844-008e02b32a2c&displaylang=en

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akhafaf

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senad

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jhuntii

ASKER

Thanks for your comments! Well, I downloaded the WinHlp32.exe file, but that didn't help. (I'm sure it will help in running the program), but it still did not copy. I logged in as the domain administrator and the program installed OK. But I need it in the user's profile, not the Administrator's. I've looked at the user account type and he is in the Administrator's group. Any ideas how to give this user rights to copy files to the c:\Windows folder?

jhuntii

ASKER

Oh, and I also tried with Windows firewall turned off (both the domain and home firewalls - left Internet on) - still got the same error copying the file.

SOLUTION

arixsin

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jhuntii

ASKER

akhafaf was actually correct. I talking with Cougar Mtn. tech support, they said you have install Cougar as an Administrator, not as a user in the Administrator group. That worked just fine. Thanks.

jhuntii

ASKER

Akhafaf was correct. Cougar Mtn. support explained that I needed to install Cougar client while logged in as the administrator and not as a regular user with Administrator rights. This worked. Thanks.