Open port 143 on Exchange for Archiving Software

Hi
 I have just installed GFI Mailarchiver V6 on a 2008 member server.  I need to access our exchange server in the same domain on port 143.  However, when I try to connect the archiving server to the exchange it says that the server actively denied connection on port 143.  I disabled the AV & firewall software but the error still occured.  Any ideas?

Thanks
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Nick_DAsked:
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AkhaterConnect With a Mentor Commented:
if you go to services and find the IMAP4 services what is its startup type ?
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davorinCommented:
Add exclussion on that port on windows firewall.
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Nick_DAuthor Commented:
Windows firewall is disabled
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AkhaterCommented:
What do you have listening on port 143 on your exchange box?
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AkhaterCommented:
what I mean is have you enabled imap on your exchange ? is the imap service started?
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tigermattCommented:

Port 143 is the IMAP protocol. Exchange does not have this running by default, so you will need to enable it. You can do this simply by running the below from a Powershell or Exchange Management Shell window.

-Matt
Set-Service MSExchangeIMAP4 -startuptype Automatic
Start-Service -Name MSExchangeIMAP4

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Glen KnightCommented:
Uninstall yiur antivirus software, also ensure both the public and private firewalls are disabled or have the exclusion in.
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Glen KnightCommented:
Good shout Matt, didnt spot that!
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tigermattCommented:
I just noticed you didn't actually specify the version of Exchange (assumed 2007/2010 when I saw the Server 2008 reference).

The above will work for Exchange 2007 or 2010.

If you are using Exchange 2003, you will need to create and/or start an IMAP4 virtual server under Exchange System Manager > Servers > <Your Server> > Protocols > IMAP4.

-Matt
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tigermattCommented:
Thanks Glen :)
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Nick_DAuthor Commented:
Hi Guys

Thanks for all your comments so far.  It is Exchange 2003, I just tried to start the IMAP4 service and it came back with an error that it timed out and could not start?
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AkhaterCommented:
check the application log of the event log you should have more info why it wasn't started.


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Nick_DAuthor Commented:
Hi, I have just looked and there is no entry?
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tigermattCommented:

Is there an IMAP Virtual Server under Exchange System Manager > Servers > <Server Name> > Protocols > IMAP4?

-Matt
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Nick_DAuthor Commented:
Hi Matt, Yes
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tigermattCommented:

Okay, what error do you see when attempting to start the IMAP service?

At present, I don't believe this is an AV issue; that would affect connectivity to port 143 after the service is started.

Ensure the server is fully patched and has Exchange 2003 SP2 installed.

-Matt
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Glen KnightCommented:
Just a note, in Exchange 2003 the IMAP service is disable by default so goto start > run > services.msc find Microsoft Exchange IMAP service, set it to automatic and then start it.
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Nick_DAuthor Commented:
Thanks for all your help guys.  For some reason the IMAP4 service was disabled?  

Appreciate everyones help.
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tigermattCommented:

I believe points should have been split here, based on the original suggestion to look at the IMAP service.

-Matt
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Glen KnightCommented:
I concur, even the accepted answer didnt provide instructions or an explenation (see my last post - Service Disabled by default)

tigermatt should have been awarded something as even though the service was disabled (as I pointed out) the IMAP Virtual Server would still have needed to be started as its not by default even if you start the service.
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