XP Home Activation problems

Posted on 2010-01-09
Medium Priority
Last Modified: 2012-05-08
Hi there,
I am trying to fix a computer ruined by viruses. It runs on WinXP Home (genuine and activated for over 2 years). Formatting and fresh installation is not an option as per my client's instructions.
System was logging off as soon as anyone tried to log on, due to an unknown activation issue. Managed to use sysprep and restart the counter so I can now safely log on witn 30 days left. I have also removed all the trojans and viruses by connnecting the hdd to another computer.

The problem is:
msoobe.exe /A - this should trigger the activation process and show a nice window with the activation code, right?
Well it does not, the process is visible in task manager, but does not appear on the screen. Almost as if you didn't try to activate it at all.

How do I fix that?
Question by:Paweld
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Assisted Solution

xtreminator earned 1000 total points
ID: 26272690
connect computer to internet and check for below link

diagnose using above tool..

Accepted Solution

Paweld earned 0 total points
ID: 26272716
Just an update - msoobe.exe is a browser dependant process as I just discovered. Reinstalling IE8 solved the issue.

Xterminator - thx for a useful link:)

Expert Comment

ID: 26272789
Wait a sec, i'm alittle confused. "System was logging off as soon as anyone tried to log on" .. then how were you able to run Sysprep?

Author Comment

ID: 26272946
a)used the ERD Commander to patch into the existing windows installation.
b)used the regedit tool to check the HKEY_LOCAL_MACHINE\Software\Microsoft\WindowsNT\CurrentLogon\ for anything unusual and removed a malicious entry leaving just the userinit.exe
c)from a windows disc I have then expanded the original userinit.exe (just in case)
d)then when I tried to log on the system started to give me the activation message, and I could press yes to activate or no to log off. Pressing yes has just showed me the desktop and nothing else.
e)I logged in as an administrator in a safe mode which does not require activation
f)used the sysprep tool from the deploy.cab file from the windows disc (I had to extract more files than just sysprep.exe)
g)after that I was able to log on to all the accounts that were otherwise locked and a message appeared that I have 30 days left to activate.

And after that I have removed all the viruses and tried to finally activate it after regaining full stability, but the msoobe.exe did not work.

As it turned out a bit later it was because of the corrupted Internet Explorer files. Reinstalling it solved the problem and everything is up and running now without formatting the hdd:)

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