Folders on BlackBerry dont show previous mail/folders after device change.
Posted on 2010-01-09
I recently had to issues a new replacement BlackBerry Bold 9000 to a user due to the track ball not operating correctly. I activate/Transfered the BB with our provider (with a new SIM) and then proceeded to activate it on the BES server. I then did a comparison of the contact info from the old BB to the new BB and the contacts appeared to pull correctly from Outlook client. I open the inbox and it seem to populate with mail that was back dated. However, the user recently informed me that the older emails and folders that he was able to access in both outlook and the old BB didn't sync up correctly. He still has the folders and old emails in his Outlook which are sitting on the Exchange server.
I have the old device and made a backup of the image, as well as, just folders, via BB desktop manager but, I'm assuming if I go ahead and attempt to do a restore to his new device now it would overwrite any new changes recently done.
My question is how would I go about pushing all the old emails and folders to his new BB? I'm assuming there is a way to push them out from the sever side to the new device.