Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

Outlook 2007 repeatly asks for password to connect

Posted on 2010-01-09
6
Medium Priority
?
341 Views
Last Modified: 2012-05-08
We have some external users using Outlook 2007 on their laptops.  When traveling, they get prompted for exchange server authentication when launching outlook.  If they click cancel, mail never updates and Outlook says Trying to connect to Exchange in the lower right corner.  How can I prevent the box from prompting to authenticate when the user needs to enter Domain/username and Password every time they boot and try to update Outlook and reach the file server?  In addition, we have a security policy where users must change their network passwords every 90 days.
0
Comment
Question by:checkonetwo
6 Comments
 
LVL 9

Accepted Solution

by:
tl121000 earned 500 total points
ID: 26275063
0
 
LVL 11

Expert Comment

by:techhealth
ID: 26275088
You'll always need to authenticate to Exchange before you can update mails.  For external users, when they're off your company LAN, how do you connect to Exchange?  Is it by VPN or RPC over HTTP?  VPN based solution may be able to avoid the prompt, if you get VPN to connect first.
0
 
LVL 74

Assisted Solution

by:Glen Knight
Glen Knight earned 500 total points
ID: 26275117
First thing to do is make sure you have at least Rollup 9 installed for Exchange 2007

Then the following 2 websites provide solutions to the above.
I have had mixed comments some say the first work and some say the second work but the second one seems to be winning at the moment:

http://social.technet.microsoft.com/Forums/en/exchangesvrgeneral/thread/383d130e-869f-4fce-9502-8b340904b0ba


See the section about enabling Kernel Authentication: http://social.technet.microsoft.com/Forums/en-US/exchangesvradmin/thread/0c94187d-bc97-4fa5-9413-e8762a25a360

also make sure you have an autodiscover.domainname.com record in your external DNS that points to the same IP as your OWA URL.

The domainname.com is the bit after the @ of your email address.

You also need to make sure you have a UCC/SAN certificate that contains the following records:

autodiscover.domainname.com
owa.domainname.com (your OWA URL)
servername.internaldomain.local (the FQDN of your exchange server)
SERVERNAME (The NETBIOS name of your server)
0
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

 
LVL 9

Expert Comment

by:tl121000
ID: 26469363
Any progress made?
0
 

Author Closing Comment

by:checkonetwo
ID: 31675046
Confirmed this info, now working well.
autodiscover.domainname.com
owa.domainname.com (your OWA URL)
servername.internaldomain.local (the FQDN of your exchange server)
SERVERNAME (The NETBIOS name of your server)
0
 
LVL 74

Expert Comment

by:Glen Knight
ID: 26816678
checkonetwo > your closing statement seemed to suggest you had done exactly what I advised in my post.  Can you please advise what was in the first post that helped you?  
0

Featured Post

Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today as you open your Outlook, you witness an error message: “Outlook is using an old copy of your Outlook Data File…”. Probably, Outlook is accessing an old OST file.
Upgrading from older Exchange server to the latest Exchange server can be tiresome, error-prone and risky, without being a seasoned exchange server administrators. It can become even problematic if you're an organization that runs on tight timeline…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
Sometimes it takes a new vantage point, apart from our everyday security practices, to truly see our Active Directory (AD) vulnerabilities. We get used to implementing the same techniques and checking the same areas for a breach. This pattern can re…
Suggested Courses

571 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question