Neither XP "shutdown" nor "restart" will turn computer off.

I may need to put some file back in the START folder that I removed while troubleshooting.  I don't know which one I may have left out.  How can I fix this?  Everything else seems to be working fine.
dmb48Asked:
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sfgairborneCommented:
If a system file is corrupted, you may be able to repair it with checkdisk.  Use the Windows install disk to boot into recovery mode, then run:

chkdsk /r /f

That may repair or replace missing or corrupted system files, possibly helping with your problems.

Beyond that, make sure your antivirus software is up-to-date.
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dmb48Author Commented:
Thanks, I will try that.  My antivirus software is up to date.
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Alan HendersonRetired marine engineerCommented:
If that doesn't work:

Run System File Checker to restore and repair all Windows files:
1. Start » Run » Type "sfc /scannow" without the quotes. There's a space before the /.
2. Click OK.
Have your Windows CD ready to insert if prompted when repair is necessary.

If SFC doesn't fix the problem and a solution can't be found:

Repair installation of Windows.This leaves all your programs and data intact while reinstalling Windows. Should take less than an hour.
1.  Boot the computer from your XP CD (if this won't boot, you may need to change the order of boot devices in BIOS setup).
2   Eventually you will see the "Welcome To Setup" screen. Press the Enter key to start Windows Setup.
3.  Be careful NOT to choose R, which is "To repair a Windows XP installation using the Recovery Console".
4.  Accept the License Agreement.5.  Windows setup will search for existing Windows installations.
6.  Select the XP installation you want to repair (there is usually only one) and now press R to start the repair.

More complete instructions on how to do this, complete with pictures, are here:http://www.michaelstevenstech.com/XPrepairinstall.htmBack up your data first, just in case!
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dmb48Author Commented:
OK - i'll try that.  I did as suggested by sfgairborne without getting through before it led to the option of repair installation - which I didn't do.  The XP I am running has no CD - I downloaded it from the MS website.  I do have another one for another computer that I will use.
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Alan HendersonRetired marine engineerCommented:
You need a CD of the same type as your installation. i.e. If you have an XP Pro installation, you can't use an XP Home CD.

:)
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dmb48Author Commented:
I ran the SFC and was asked for the Windows XP CD.  After inserting the CD, the screen came up that said "Welcome to Microsoft Windows XP - what do you want to do?"  After mustering some courage I tried a couple of options that seemed appropriate.  Both were halted with a message like this:
"Setup cannot continue because the version of Windows on your computer is neewer than the version on the CD."  I suppose I will need to contact Microsoft for a newer CD?  Also, I think the file(s) I am missing may have been removed from my computer when I chose a wrong setting when using CCleaner program a few days ago.  
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dmb48Author Commented:
CD is of same type.  Both internet download and older CD are XP Home.
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dmb48Author Commented:
I have a tendancy to become impatient and try too many things at once.  I also used Driver Dectective to update all my drivers.  Now my USB ports that come directly off of the motherboard show up as not USB 2.0, the USB ports off of the Belkin 5 port card are still 2.0.  Evidence that my shotgun approach to driver updating may not have been a good idea.  The motherboard is an ABIT AV8 Pro - it has a Radeon 9800 graphics card and the Belkin USB card attached.  So, my computer is almost as good as when we first built it - except for the hang on shutdown and the degenerated USB ports!  : )
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Alan HendersonRetired marine engineerCommented:
Maybe it's time to install the latest motherboard drivers for your board from Abit.
I'm very wary of automated driver update servicesthe manufacturer is the way to go.

:).
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dmb48Author Commented:
Yes.  I think I am learning to be wary, as well.  I will get to that probably by this time Monday evening.
Thanks.
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cyberlopez6Commented:
What happens when you try to shutdown?  Do open applications close? Do any of the system tray icons disappear?  Does and "End Task" box pop-up?
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Alan HendersonRetired marine engineerCommented:
And can you shut down using the Alt-F4 shortcut after closing all open programs?
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optomaCommented:
Try Uph-Clean. Only takes few seconds to run:
http://www.microsoft.com/downloads/details.aspx?FamilyID=1B286E6D-8912-4E18-B570-42470E2F3582&displaylang=en

What were the reasons for troubleshooting?
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sfgairborneCommented:
It's telling you the CD is the wrong version, probably because the CD is the original OS, and you have one or more service packs installed.  It cannot update or repair files from the CD, because the version on the CD is older than the version on your computer.  If you can find an XP SP2 or SP3 CD, that might work.

Worth a shot, anyway.  Honestly, I just format and re-image all my Windoze boxes every 6 months.
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Alan HendersonRetired marine engineerCommented:
If you don't delete the backup files that Windows creates after a service pack install I'm reasonably sure that you can still use the original CD for repairs.

I agree with sfgairborne about the clean installation of XP. However, if you use imaging software you only need to do it once.

:)

See my article here:
http://www.experts-exchange.com/articles/Storage/Backup_Restore/Imaging-operating-system-insurance.html?sfQueryTermInfo=1+30+acroni

and here:
http://www.mistywindow.com/security/imaging.html
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flubbsterCommented:
When you run the system file checker, and it asks for the XP CD, browse to the following location instead:

C:\windows\servicepackfiles\i386

Those files are the ones from whatever service pack is currently installed on your system. You might need to point it one level higher (c:\windows\servicepackfiles).
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dmb48Author Commented:
To cyberlopez6:  All features of shutdown occur as is normal except for permanent hang at the very end while the message "windows is shutting down" remains on the beautiful windows blue background right below the four color windows flag.

To Vallis:  I haven't tried the Alt-F4 shortcut, yet.  I'll let you know. I have tried the "shutdown -f -s -t 0" run line command after which I ended up at the exact same hang point.

To Optoma: I hesitate to repeat any cleaning programs right now.  You were suggesting for later instead of CCleaner, I surmise?  The original troubleshooting was for extremely slow performance in startup, program execution, and shutdown.  I had first run CCleaner, then Driver Detective, then found a thread from about 2004 via google and looked at the Windows Task Manager where I discovered that the printer spooler was stuck.  I had tried to print a remote (work) document on my home printer and it didn't work.  I closed the remote link and didn't think about checking the computer link on the date of the deed - December 29th.  It turned out that the document was partially transferred and stuck in the printer que.  I had to uninstall and reinstall the printer because there wasn't enough CPU time, apparently, for the cancel to take effect any other way!  So, then I was back to normal speed, except without normal shutdown and with the motherboard usb ports returned to 1.1 from 2.0.  Other ports still at 2.0.

To flubbste:  I'm not sure what you mean by "the system file checker" - I need another clue.  Then I will only be almost clueless. : )

NEXT:  I am going to try to compare current motherboard drivers with what Driver Detective loaded for me, and see where that leaves things.  I will also try the Alt-F4 shutdown.

Thanks for all your suggestions.  I will report back.
dmb48

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Alan HendersonRetired marine engineerCommented:
System File Checker is the utility I recommended in my first post.
:)
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optomaCommented:
Although the name is Uphclean, its nothing like Ccleaner. With cases like yours it may aid in resolving the issue. It can help with shutdown issues :)
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cyberlopez6Commented:
Ultimately, the issue is that something isn't shutting down. It's either the user profile (ntuser.dat) or a 3rd party application / driver.  

UPHClean is a great suggestion.  It's a Microsoft utility that forces user profiles to unload (http://www.microsoft.com/downloads/details.aspx?FamilyID=1B286E6D-8912-4E18-B570-42470E2F3582&displaylang=en) and designed to fix this issue (if the user profile is the issue).  I'd try this first.

The System File Checker is found by opening a command prompt and typing SFC /?  The command you wnat is SFC /scannow  it's worth a shot, but i don't think it will solve your problem.

If UPHClean doesn't help, look at 3rd party services and drivers.  You can use MSCONFIG and select Diagnostic Startup.  If that works, then it's probably a service.  If not, go into Device Manager, and start disabling 3rd-party devices until you figure out which one is causing it.

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dmb48Author Commented:
I downloaded uphclean and it ran without making a difference.  It showed up with each of three startups after manual shutdown.  Event numbers were 1010, 1001, and 1010 - not sure what that means.
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dmb48Author Commented:
flubbster, et al:  I tried SFC and when it asked for the XP CD I went back to "run" and browsed to open the folder "servicepack files".  But then I didn't know how to make the SFC look for files there.  I am not understanding what to do with the servicepack files.  So I am still doing the final shutdown manually.

I am going to get the updated drivers for the motherboard and see if I can install those and check out the usb 1 vs 2 issue.  

I appreciate all of your suggestions.  As soon as I have some kind of success, I will award points and start anew the same shutdown question with higher points.
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dmb48Author Commented:
USB 2.0 functionality restored with driver updates.  Shutdown still hangs at very last step.  I will repost question planning on pursuing Cyberlopez6, Optoma and Flubbster suggestions when I understand them better.
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