Recommended online PC malware live person help

Posted on 2010-01-09
Medium Priority
Last Modified: 2013-11-22
Grandma's PC has a virus or malicious adware and I don't have time to look at it.  Can someone recommend a reputable and reasonable solution where she can web-ex or live-meeting to an actual person, share her desktop and get the malware situation straightened out??  She got hit a few months ago and brought the PC of Office Depot and they supposedly fixed the malware and put MacAfee on it.  But things sound jacked again.  
Question by:amigan_99
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LVL 22

Accepted Solution

optoma earned 1000 total points
ID: 26276608
Would'nt know who you could get!

You could act as the "middle man" by using Team Viewer remote login. Thats if it would run on the affected machine.

If you get connected and during the cleanup process, the affected machine would have to be rebooted several times, thus on restart, you would have to get your Grandma to initiate the remote connection for you.


Author Closing Comment

ID: 31675134
I will give this a try.  Thanks!
LVL 22

Expert Comment

ID: 26296456
No prob. Any other queries, just ask here!

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