Link to home
Start Free TrialLog in
Avatar of technolutions
technolutionsFlag for South Africa

asked on

Connect to the Internet wizard fails

When running the CTIW it does not pickup the router and give the option of typing the IP of the router and server in manually.  Once this is done the wizard fails.  UPNP is enabled on the router and the server is plugged in directly into the router.  I am finding a few posts on the net with regards to anti-virus but the only software on the server is Windows One Care.  We loaded the server at the office and the wizard did pickup a netgear router but we changed the IP range to 10.0.0.0 and when trying to rerun the wizard it fails.
Avatar of Glen Knight
Glen Knight
Flag of United Kingdom of Great Britain and Northern Ireland image

Is it the same router?
This message is quite normal you just need to enable the ports manually.

Not all routers support uPNP and there are a number of different implementations of uPNP
ASKER CERTIFIED SOLUTION
Avatar of Syed Mutahir Ali
Syed Mutahir Ali
Flag of United Kingdom of Great Britain and Northern Ireland image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of technolutions

ASKER

the router is a newer model netgear DSL router than the older one which I ran the wizard.  I tried the second comment as well.  DNS works, DHCP works.  NSLookup resolves correctly.  Ran CTIW wizard, tried again and fails with same error.
The error that it cannot open the ports is quite normal.

As i said in my previous post the uPNP method is very unreliable.

You just need to open the ports manually on the router.
ok. But am I correct by saying you cannot run any of the other wizards again as it asks you to run the CTIW wizard 1st.
You can run them again as far as i am aware once you have run the CEIW
something else interesting.  If you have two NIC, on with a DHCP IP, and you run fix my network wizard, it gives that NIC a static IP in the 192.160.0. range.
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
I know that.  That was just a observation as server have two nics in them.
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Yeah I will give that a shot.  thanks.