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Cant see cd/dvd drive

Posted on 2010-01-10
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Last Modified: 2013-11-17
I have problems with my cd/dvd-drive after installing Win7. I can´t see it on the computer. When I put a cd in, it starts running around, so it seemes like it´s nothing wrong with the drive itself.
When I look in the computers device manager, there is no CD/DVD-drive, but there is problems with the mass storage controller.

What can I do to solve the problem?
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Question by:Anagon
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32 Comments
 
LVL 30

Expert Comment

by:IanTh
ID: 26277429
The problem is with a driver missing so go to the manufacturers website and see if theres a driver for the mass storage controller or try windows update to see if that finds a driver
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Author Comment

by:Anagon
ID: 26277453
I´ve tried that, and there isn´t a driver with that name on the manufacturers website. Windows update can´t find the driver either. It´s a Texas Instrument driver: PCI VEN 104C DEV 803B CC 0180

But, could the mass controller have something to do with the cd/dvd-drive? Or should I look somewhere else to solve the problem?
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LVL 14

Expert Comment

by:MCSA2003
ID: 26277500
Can you see the drive in the following location

start > administrative tools > computer management under stoarage go to disk management
 
If you can see it, right click and try to change the drive letter to something else. What brand/model is the laptop? When you right click and go to properties > device manager do you see any yellow exclamation marks? I am assuming one would be next to the hardware in question. If so, either that device is not supported in Vista/7 or your going to have to try to find at least a generic driver.
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LVL 15

Expert Comment

by:akhafaf
ID: 26277543
  Hi there Anagon,,,

Did you make a fresh win7 installation ??
Did you check if the DVD/CD compatible with win7 or not ??
Although you have checked the menufacurer's site for the driver and couldnt find it I recommend you to contact the support of the manufac. and ask him to provide you with it .
Also, get the BIOS software and update yours .


Best Wishes
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LVL 1

Expert Comment

by:shonevkg
ID: 26277754
Just a bit more details ...

Model of the laptop or motherboard.

CD/DVD drives mostly work with generic windows drivers, but they will not work unless proper controler drivers are installed. To point you to correct drivers I need information above.
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Author Comment

by:Anagon
ID: 26277793
Zepto 6625WD
Unfortunately Zepto is now closed, but the drivers can be found at zepto.contigo.com. Though there are no CD/DVD driver. It is a Samsung DVD-RW DL 6xx4w/6xx5WD/2x 1.

I just managed to install the mass storage controler driver, but it didn´t solve anything. It was the drivers to a cardreader.

I can´t see the DVD drive in the following location: start > administrative tools > computer management under stoarage go to disk management.
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LVL 14

Expert Comment

by:MCSA2003
ID: 26277810
In device management do you see a yellow exclamation mark under DVDRom./CD devices?
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LVL 14

Expert Comment

by:MCSA2003
ID: 26277820
How did you manage to install windows 7? Was it an upgrade from another OS?
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Author Comment

by:Anagon
ID: 26277834
#In device management do you see a yellow exclamation mark under DVDRom./CD devices?#
No, I can´t see it at all.

Win7 I installed from a CD. I used Vista before.
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LVL 14

Expert Comment

by:MCSA2003
ID: 26277858
If you can not see it under device management or disk management its possible that the drive is bad. Typically if windows detects a problem it will still show up but in device management will give you a yellow exclamation mark indicating there is an issue. With windows not seeing it at all, it leads me to think there is an issue with the hardware. Did you do a clean install of Windows 7? Im just trying to figure out if the drive worked to install the OS.
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LVL 14

Expert Comment

by:MCSA2003
ID: 26277860
I guess you could also try to do a "scan for hardware change" to see if it will detect it that way.
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Author Comment

by:Anagon
ID: 26277865
Yes, it was nothing wrong with it when I installed win 7. It´s right, it could be the drive that is bad.
I´ve tried to scan for hardware changes - but it detects nothing.
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LVL 30

Expert Comment

by:IanTh
ID: 26277881
i dought thats its faulty as you used it for the windows 7 install didn't you
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LVL 4

Expert Comment

by:compuiter
ID: 26277890
Just run this registry file and reboot.
Reparir-CDDVD-Drive.reg
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Author Comment

by:Anagon
ID: 26277981
I´ve just run the registry file and rebooted. Nothing have happened.
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LVL 4

Expert Comment

by:compuiter
ID: 26278015
Check if you can see the drive on your bios to see if its a software problem or a hardware problem.
0
 

Author Comment

by:Anagon
ID: 26278140
I can see it in the BIOS, as Primary Slave.
But some things are disabled, and I´m running 64x. You can see below:

IDE CD-ROM
Multisector transfers: Disabled
LBA Mode Control: Disabled
32 bit I/O: Disabled
Transfermode: FP10 4/DMA 2
Ultra DMA Mode: Mode 2
SMART Monitoring: Disabled
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Author Comment

by:Anagon
ID: 26278261
Ok, so I should do as it says here: Manual Removal  32-bit
And then what happends after reboot? Do the system find the right changes, or should I write them in the registy?
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LVL 4

Expert Comment

by:compuiter
ID: 26278302
Just look for the 64 Bit version, remove the registry entry that are listed there for 64 Bits, just follow the instructions, when you reboot you should see the CD DVD Drive again.
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Author Comment

by:Anagon
ID: 26278718
Ok, I´ve done it, but I still can´t see the drive.
But somehow it makes sence, when I installed win7, the drive worked fine for the start - but suddenly it dissapeared - maybe when I installed iTunes.

Some of the entries mentioned in the paper, wasn´t in the registry.
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LVL 22

Expert Comment

by:senad
ID: 26279984
Go and get yourself a nice CD/DVD ROM drive of the latest generation.
They are really cheap these days.
These drives,in time,do get faulty so maybe its time to change.

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LVL 4

Expert Comment

by:compuiter
ID: 26280593
Try inserting the win7 dvd to see if it loads fine on boot just like if you are installing it if it works maybe its better, faster, easyer to reformat 7 again i have an utility that does wjat you did on the website i paste maybe you did somethimg wrong, let me search it and i hope it works on 64 bit system.
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LVL 2

Expert Comment

by:Anyone3003
ID: 26281806
try this microsoft fix fix ti works for vista and should too for win7 for undo any application that messed the cdrom
http://support.microsoft.com/default.aspx/kb/929461/en-us

Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.

If you are prompted for an administrator password or confirmation, type your password, or click Continue.
Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
In the right pane, right-click UpperFilters, and then click Delete.
Click Yes to confirm the removal of the UpperFilters registry entry.
In the right pane, right-click LowerFilters, and then click Delete.
Click Yes to confirm the removal of the LowerFilters registry entry.
Exit Registry Editor, and then restart the computer.
Note After you remove the UpperFilters registry entry and the LowerFilters registry entry, you may lose functionality in certain programs such as CD recording programs. In this scenario, you must reinstall any affected programs. If the problem recurs, contact the program vendor to determine whether an update is available for the program.
0
 

Author Comment

by:Anagon
ID: 26283179
Hi again.

I can see many people have got the same problem. I have tried to boot with the win7 cd, and it worked fine. So I think I will just have to reinstall the system.

Thank´s for helping
0
 
LVL 4

Expert Comment

by:compuiter
ID: 26287807
Yes some times is the best option..
0
 

Expert Comment

by:seanf85
ID: 26288287
Use the windows vista driver for this it will work fine just had to do this yesterday go to the computer website of the model of your pc or laptop and get the vista drivers it will be a easy fix
0
 

Author Comment

by:Anagon
ID: 26410673
Nothing above solved the problem. I also updated the firmware in the dvd-drive. Everything works in Windows XP, but no luck in Win 7. I suppose I have to use a USB-dvd-drive.
0
 

Accepted Solution

by:
Anagon earned 0 total points
ID: 27630331
I´ve found a solution.
In BIOS change the secondary IDE channel to none, instead of CD/DVD-drive.

Now everything works fine.
0
 

Author Comment

by:Anagon
ID: 27630352
Wait a while to close it - maybe others can use this too.
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