[Webinar] Streamline your web hosting managementRegister Today

  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 953
  • Last Modified:

Published Documentation Standards / Example Documentation ? ITIL ?

Any there are freely available Documentation Standards for what an IT organization should follow? Does ITIL give any examples of what should be required in documentation?  Are the any freely available examples or templates for documentation?

Can anyone recommend what should be required?

Here is an example of what I think would be needed for a router or switch.
Location of IOS or OS image, location of configuration files, Document detailing how to stop, restart , ip addresses, network diag. list of network ports and connections to equipment. Steps if the device should have a problem - contact tech support. Steps if the device should fail, 24/7 support with vendor, grab replacement from X , or contact vendor, etc. If an hot spare is on the network online. How the device is monitored, what to do for specific alerts, and how to review for capacity / performance planning to and ensure the device will not become a bottleneck.

Thank you.
1 Solution
Justin OwensITIL Problem ManagerCommented:
Most ITIL standards are part of Training publications / classes and are copywrited.  It would not be legal for us to repost that information here.  My suggestion to you would be to get an ITIL v3 Standards book.  We are an ITIL certified shop (every employee), so I understand the cost involved.  I don't have a good resource for this to be free.

Featured Post

Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now