?
Solved

The document About filename.pdf could not be opened. Acrobat cannot open files in the Adobe PDF document format.

Posted on 2010-01-10
6
Medium Priority
?
992 Views
Last Modified: 2013-11-08
When I try to open a .pdf file on my mac, I get the error, The document filename.pdf could not be opened. Acrobat cannot open files in the Adobe PDF document format.
But I can open the document if I open Acrobat and then open file through Acrobat.  I'm using Snow Leopard and Acrobat Pro 9
0
Comment
Question by:Chuckydoll
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 53

Expert Comment

by:strung
ID: 26278632
Is it possible that you have more than one version of Acrobat installed on your computer, one of which won't run in Snow Leopard?

0
 
LVL 53

Expert Comment

by:strung
ID: 26278633
Also will double clicking on the document open it if Acrobat is already open?
0
 
LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 26282715
In general, if you run into unexplainable problems with Acrobat, a repair or reinstall is in order. To repair your installation, go to the help menu and pick the appropriate option (which one it is depends on your version of Acrobat). Which version of Acrobat are you running?
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 

Accepted Solution

by:
Chuckydoll earned 0 total points
ID: 26283382
OK, I figured out what it was, but, not exactly sure why this is.  I ahdthe application open as I was tryingto click on a document in my documents folder to open it.  When I closed out the Acrobat application, the document opened when I clicked it...strange.  I rebootedthe Mac then triedto dplicate the error and it wouldnt give me the same error.  Just strange.
0
 
LVL 53

Expert Comment

by:strung
ID: 26283422
I suspect you have two copies of Acrobat on your computer. The reason the file will not open by double clicking when Acrobat is open is that it is trying to open a different version of Acrobat.

I suggest to go to the file in question, highlight it, then type Command-i for Get Info. Go down to the Open With section and check the box to change all. Then change the open with application to open with the particular version of Acrobat that you normally use.

If you have as second version of Acrobat or Acrobat Reader on your hard drive, you should probably delete it.
0
 
LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 26283464
@strung - On a Mac, it's perfectly OK to have multiple versions of Acrobat installed at the same time (and running at the same time) - that is different from Windows. I am fairly sure that this is not the problem (I'm running four versions of Acrobat on Snow Leopard with a couple of Reader versions thrown in).
0

Featured Post

Want to be a Web Developer? Get Certified Today!

Enroll in the Certified Web Development Professional course package to learn HTML, Javascript, and PHP. Build a solid foundation to work toward your dream job!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

PaperPort is a popular document imaging/management product from Nuance Communications (http://www.nuance.com/). It is in widespread use by both individuals (http://www.nuance.com/for-individuals/by-product/paperport/index.htm) and businesses (http:/…
This article focuses on how to remove password security from multiple PDF files by Adobe Acrobat program. Sometimes it is essential to access the stored data items and to print, edit as well as copy content from Portable Document Format files in abs…
In this third video of the Xpdf series, we discuss and demonstrate the PDFtoText utility, which converts PDF files into plain text files. Download and install the software.: You may have already downloaded and installed the Xpdf tools while watching…
Sometimes we receive PDF files that are in the wrong orientation. They may be sideways or even upside down. This most commonly happens with scanned or faxed documents. It is possible to rotate the view of these PDFs with the free Adobe Reader produc…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question