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dlcx-device hangs up Dell printer

Posted on 2010-01-10
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Last Modified: 2012-05-08
After installing a new hard drive and Vista OS on a tower the Dell 926 printer would only print one page and then hang.  Uninstalled the drivers and software, even used Dells special removal tool, but it still hangs.  Found a resultant error in Event Viewer stating The dlcx-device service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.
Went into services.msc  and found everything OK for Interactive Services Detection.  It was automatic for startup type, but stopped and restarted it anyway.  Still hangs.  The dlcx-device is associated with dlcxcoms.exe which is a Dell AIO and photo printer driver.  

Any ideas?
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Question by:michealbeethoven
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Ravi Agrawal earned 2000 total points
ID: 26281328
In services.msc Select "Interactive Services Detection" right click the service, Properties >> Recovery Tab>> Select First Failure & Second Failure to "Restart the Service" & "Restart service after 1 minutes". You can also see the general tab make sure Startup type is set to Automatic & Service Status is "Started".

Also check the dependancees Tab to see if this depends on those services which are not started.

Ravi.


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Author Closing Comment

by:michealbeethoven
ID: 31675218
Worked like a charm.  Thank you.
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