Antivirus 2010

Posted on 2010-01-10
Medium Priority
Last Modified: 2013-11-22
One of my coworkers laptop (his personal one) was infected with Antivirus 2010 (even though he had Norton running.
He is having a problem connecting to the Internet
He rtied downloading Malwarebytes onto a flash drive from a different computer and running it on the infected laptop.
But it does not appear to run.

Any recommendations on how to proceed?
Question by:DSG-IT
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LVL 13

Accepted Solution

JeremySBrown earned 1000 total points
ID: 26280085
Run a temporary file remover...CCleaner is a good one and it's free.

Download Combofix by sUBs.

Before running Combofix, temporary disable any firewall(s) shield(s) ect...to prevent any conflicts with Combofix. After Combofix is done scanning, it will create a log, for futher instructions, save and paste the results by Attach File, or by Code Snippet so other experts can take a look at it. Once after the log looks clean, you may enable your firewall(s) shield(s) ect. Combofix will disconnect your machine from the Internet. Your Internet connection will be automatically restored just before Combofix completes its scan. If Combofix runs into problems, your Internet connection can be manually restored by restarting your machine.

You'll might need to rename the file before saving to your desktop so it will not be blocked.

Please note: Don't run Combofix in Safe Mode.
LVL 66

Expert Comment

ID: 26281014
Alot of these rogues are changing Proxy settings in IE.....
Inside IE>Tools>Internet Options>Connections, and look to see if "Use a proxy" is checked.....Can even look at the advanced button on the connections page, and it will probably be port 5555, and the IP of the proxy is, which of course is your own address (loopback)....
LVL 47

Assisted Solution

rpggamergirl earned 1000 total points
ID: 26281665
Is MalwareBytes already installed in the system? If so, then go to the Program Files, to its directory and rename mbam.exe to svchost.exe or winlogon.exe and run it to bypass the block.
Sometimes MalwareBytes needs to be rename twice, prior to saving the file(before in contact with the infected pc) and after installation.

Here is a link that shows ways to rename files that are blocked by nasties.

If you can't run .exes in an infected system:

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