Exchange and Backup Exec 12.5 issues

Posted on 2010-01-11
Medium Priority
Last Modified: 2013-12-01
We have exchange running on 64bit Server 2003 SP2.  We have Backup Exec running on 32bit Server 2003 SP2.  In order for exchange agent and GRT to correctly work, we need to install  exchange management tools to the 32 bit windows server with BE running on it.

If i installt he 64bit E2007 disk, it obviously wont work.  If i try to install the 32bit version of the Management Tools, it states the following:

C:\ExchangeTools>setup.com /m:Install /roles:MT /domaincontroller:mpgts.mpg01.com
Welcome to Microsoft Exchange Server 2007 Unattended Setup
Preparing Exchange Setup
The following server roles will be installed
    Management Tools
Performing Microsoft Exchange Server Prerequisite Check
    Management Tools Checks          ......................... FAILED
     The schema master is not running Windows Server 2003 Service Pack 1 or later.
The Exchange Server Setup operation did not complete. For more information, visit http://support.microsoft.com and enter the Error ID.
Exchange Server setup encountered an error.

Well, as stated it certainly is Windows server 2003 with SP2.  And at this point i'm absolutely stuck.  Is this an issue where management tools 32 bit wont talk to a 64bit server?  

Please offer help!
Question by:MPGBOOKS
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LVL 74

Accepted Solution

Glen Knight earned 2000 total points
ID: 26282023
This is because the FSMO role holder that has the Schema Master role is not Windows 2003 SP1.

Check your FSMO role holder by running: netdom query /domain:domainname fsmo

Replace domainname with your internal domain name.

Then make sure it's SP1 at least.

Author Comment

ID: 26282439
The server is definately sp2 ... im wondering if this is the problem and how to work around.

Exchange server is 64bit and is its own domain controller "MPG01".  The backup server is a member of another domain "MPGPREPRES" and does not hjave rights to mpg01.  My problem is that i expected to simply install the remote agents and all to work as stated on box, if i had realised that it had to have common domain membership then i would not have bought the product.

Is this sounding about right?  I have tried the command you stated and my xp machine is a member of another domain and wont speak to it. But running it locally on the server produces this

C:\>netdom query FSMO
Schema owner                MPGTS.mpg
Domain role owner           MPGTS.mpg
PDC role                    MPGTS.mpg
RID pool manager            MPGTS.mpg
Infrastructure owner        MPGTS.mpg
The command completed successfully.

Does this help?

Author Comment

ID: 26284939
Let me elaborate a little ... the domain is 2003 SP2 64bit, but the backup server is in another domain and is 32bit server 2003 sp2.

Should i still be able to install management tools successfully?
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LVL 74

Expert Comment

by:Glen Knight
ID: 26284960
So what is mpgts? Is that your exchange server or the backup server?
LVL 74

Expert Comment

by:Glen Knight
ID: 26284971
And yes you should still be able to install the tools.

Author Comment

ID: 26285092
mpgts.mpg01.com is our exchange server and MAIN domain.  mpgpres02.mpgprepres.com is the machine name and other domain of the backup server.
LVL 74

Expert Comment

by:Glen Knight
ID: 26285151
Can you just run through the GUI to install the tools and only select Management Tools rather than using the command line interface.

Have you got the right version of the tools: http://www.microsoft.com/downloads/details.aspx?FamilyID=6be38633-7248-4532-929b-76e9c677e802&displaylang=en

Author Comment

ID: 26285531
I think that the domain controller for the BE server is NOT SP2 .... i will come back in the morning ... i think this must be the problem.  Thank you and i think you were correct initially ...

Author Closing Comment

ID: 31675429
The domain mpgprepres was not sp1/sp2 this was the issue.  The member machine was and this was confusing.  Thank you for the solution.

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