shawkins331
asked on
How to clear up delivery status delay email issues?
I am a user who sends an email and gets this back: This is an automatically generated Delivery Status Notification.
THIS IS A WARNING MESSAGE ONLY.
YOU DO NOT NEED TO RESEND YOUR MESSAGE.
Delivery to the following recipients has been delayed.
Please see attached any help would be appericated.
Exchange-Error.doc
THIS IS A WARNING MESSAGE ONLY.
YOU DO NOT NEED TO RESEND YOUR MESSAGE.
Delivery to the following recipients has been delayed.
Please see attached any help would be appericated.
Exchange-Error.doc
Does this happen regardless of recipient or to one recipient only?
ASKER
Right now one recipient
Well there's no need for concern since these are just delay messages. Are you getting NDR Failures messages?
ASKER
No but how long till they get sent, these are emails customers are waiting on.
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ASKER
So the problem is on my side?
This is more than likely because your DNS is not configured correctly. I had this issue with one of my customers this week and it was a typo in the rDNS record.
You should have a rDNS(PTR) record that is the hostname that is used for your MX record, you should also have an SPF record.
goto http://www.mxtoolbox.com and enter your domain name, what does the report bring back?
Also have a look at EE Exchange Expert alanhardisty's FAQ: http://www.it-eye.co.uk/faqs/readQuestion.php?qid=2
You should have a rDNS(PTR) record that is the hostname that is used for your MX record, you should also have an SPF record.
goto http://www.mxtoolbox.com and enter your domain name, what does the report bring back?
Also have a look at EE Exchange Expert alanhardisty's FAQ: http://www.it-eye.co.uk/faqs/readQuestion.php?qid=2
well it's dependent on a few things like your SMTP configuration as to how long a message can try to be delivered before it times out, if any DNS changes have been made, or if something is going on with your ISP. On the Delivery tab for your SMTP settings, it'll tell you how long before you get the delay message & then again for the Expiration.
ASKER
Ok i am so lost here can anyone provide me with a phone call?
We are not allowed to offer "off-site" service.
What are you lost with, did you read my last post?
What are you lost with, did you read my last post?
1. The problem is most likely not on your side. If someone else but you sends this person a mail, will the same thing happen or does it get delivered instantly?
2. Is this person able to receive emails from other people?
3. Also please try my telnet suggestion above. It will show if it's a DNS error.
2. Is this person able to receive emails from other people?
3. Also please try my telnet suggestion above. It will show if it's a DNS error.
ASKER
Still having email issues.. heres todays errors.
Exchange-Error.doc
Exchange-Error.doc
ASKER
Half right