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• Status: Solved
• Priority: Medium
• Security: Public
• Views: 781

# The RPC server is unavailable when we try to use Terminal services

Hi peeps

We're trying to connect to the Terminal Services which people heavily rely on and we're getting the error:

"the system cannot log you on due to the following error the rpc server is unavailable".

I've done a netdiag copy for you and I can see that there's a problem verifying the domain controller. Can anyone help? Thanks Y.

...................................

Computer Name: MATCHES02
DNS Host Name: matches02.matches.com
System info : Microsoft Windows Server 2003 R2 (Build 3790)
Processor : x86 Family 15 Model 6 Stepping 4, GenuineIntel
List of installed hotfixes :
KB923561
KB925398_WMP64
KB925902
KB925902-v2
KB926122
KB927891
KB928090-IE7
KB929123
KB929969
KB930178
KB931836
KB932168
KB933854
KB936357
KB938127-IE7
KB938464-v2
KB938759-v4
KB941569
KB942830
KB942831
KB943055
KB943460
KB944653
KB945553
KB946026
KB948496
KB950762
KB950974
KB951066
KB951748
KB952004
KB952069
KB952954
KB953298
KB954155
KB954550-v5
KB954600
KB955069
KB956572
KB956802
KB956803
KB956844
KB957097
KB958469
KB958644
KB958687
KB958869
KB959426
KB960225
KB960803
KB960859
KB961063
KB961118
KB961371-v2
KB961501
KB967715
KB967723
KB968389
KB968816
KB969059
KB969947
KB970238
KB970483
KB971032
KB971486
KB971557
KB971633
KB971657
KB971961
KB973354
KB973507
KB973525
KB973540
KB973687
KB973815
KB973825
KB973869
KB974112
KB974455-IE7
KB974571
KB975025
KB975467
KB976098-v2
Q147222

Netcard queries test . . . . . . . : Passed

Per interface results:

Netcard queries test . . . : Passed

Host Name. . . . . . . . . : matches02
IP Address . . . . . . . . : 10.0.0.4
Subnet Mask. . . . . . . . : 255.255.255.0
Default Gateway. . . . . . : 10.0.0.252
Dns Servers. . . . . . . . : 10.0.0.2

AutoConfiguration results. . . . . . : Passed

Default gateway test . . . : Passed

NetBT name test. . . . . . : Passed
[WARNING] At least one of the <00> 'WorkStation Service', <03> 'Messenge
r Service', <20> 'WINS' names is missing.

WINS service test. . . . . : Skipped
There are no WINS servers configured for this interface.

Global results:

Domain membership test . . . . . . : Passed

NetBT transports test. . . . . . . : Passed
List of NetBt transports currently configured:
NetBT_Tcpip_{0711B1D8-EA7F-4856-B7B9-54B25976B06C}
1 NetBt transport currently configured.

Autonet address test . . . . . . . : Passed

IP loopback ping test. . . . . . . : Passed

Default gateway test . . . . . . . : Passed

NetBT name test. . . . . . . . . . : Passed
[WARNING] You don't have a single interface with the <00> 'WorkStation Servi
ce', <03> 'Messenger Service', <20> 'WINS' names defined.

Winsock test . . . . . . . . . . . : Passed

DNS test . . . . . . . . . . . . . : Passed

Redir and Browser test . . . . . . : Passed
List of NetBt transports currently bound to the Redir
NetBT_Tcpip_{0711B1D8-EA7F-4856-B7B9-54B25976B06C}
The redir is bound to 1 NetBt transport.

List of NetBt transports currently bound to the browser
NetBT_Tcpip_{0711B1D8-EA7F-4856-B7B9-54B25976B06C}
The browser is bound to 1 NetBt transport.

DC discovery test. . . . . . . . . : Passed

DC list test . . . . . . . . . . . : Failed
'MATCHES': No DCs are up.

Trust relationship test. . . . . . : Failed
'MATCHES': No DCs are up (Cannot run test).
Secure channel for domain 'MATCHES' is to '\\matches01.matches.com'.

Kerberos test. . . . . . . . . . . : Passed

LDAP test. . . . . . . . . . . . . : Passed

Bindings test. . . . . . . . . . . : Passed

WAN configuration test . . . . . . : Skipped
No active remote access connections.

Modem diagnostics test . . . . . . : Passed

IP Security test . . . . . . . . . : Skipped

Note: run "netsh ipsec dynamic show /?" for more detailed information

The command completed successfully