Change ReplyTo address (Outlook 2003 / Exchange 2003)

Posted on 2010-01-11
Medium Priority
Last Modified: 2012-06-21
I appreciate that (in some way) this may have been answered before, but every article I have read has slightly different variations. I have a situation where I have a single Distribution Group called Receptionists, that has an Email address of reception@domain.  It was done this way as the Client wanted a single external address (reception@domain) that ended up on all Reception PCs.  The Group contains the email addresses of the receptionists and so any email sent to reception@domain ends up in the InBox of each receptionist. If any of the receptionists replies, the email leaves the domain as (for example) reception1@domain and arrives at it's detination perfectly. The problem arises if the recipient of the Reply does a "Reply" - the ReplyTo within the envelope is (using this example) reception1@domain - which is not an external address.  I apprecaite that I could create another mailbox (reception) and that each of the receptionist's Outlook can open that box as well as their own, but then it is relying on the non-IT receptionist to ensure that outgoing mail is sent as reception@domain.  
Question by:davesheppard
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
LVL 74

Expert Comment

by:Glen Knight
ID: 26283890
So if I get this right you want to be able to set the receiption@domain as the default reply address when a receiptionist sends out an e-mail?

The only way you can do this is to use a 3rd party tool: http://www.ivasoft.biz/choosefrom.shtml
LVL 74

Expert Comment

by:Glen Knight
ID: 26283901
Sorry that should have said "the only way you can do this without user intervention is to use a 3rd party tool.

Author Comment

ID: 26284750
I have just read the description of the 'ivasoft' solution and whilst it seems to be the solution, the price (200 Euros) is quite high for this small site. Still all I can do is tell the Client and let them decide.  I will leave the question open for a another day, just in case anyone comes up with an alternative - but at worst your response will be accepted as a multiple solution.  Many thanks.
LVL 74

Accepted Solution

Glen Knight earned 500 total points
ID: 26284788
As far as i am aware this is the only way to do it other than the user actually changing the from address in outlook manually.

Author Closing Comment

ID: 31675504
Shame that Microsoft do not build thsi obvious requirement into Distribution Groups in the first place.

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
Suggested Courses
Course of the Month11 days, 7 hours left to enroll

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question