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Change ReplyTo address (Outlook 2003 / Exchange 2003)

Posted on 2010-01-11
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I appreciate that (in some way) this may have been answered before, but every article I have read has slightly different variations. I have a situation where I have a single Distribution Group called Receptionists, that has an Email address of reception@domain.  It was done this way as the Client wanted a single external address (reception@domain) that ended up on all Reception PCs.  The Group contains the email addresses of the receptionists and so any email sent to reception@domain ends up in the InBox of each receptionist. If any of the receptionists replies, the email leaves the domain as (for example) reception1@domain and arrives at it's detination perfectly. The problem arises if the recipient of the Reply does a "Reply" - the ReplyTo within the envelope is (using this example) reception1@domain - which is not an external address.  I apprecaite that I could create another mailbox (reception) and that each of the receptionist's Outlook can open that box as well as their own, but then it is relying on the non-IT receptionist to ensure that outgoing mail is sent as reception@domain.  
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Question by:davesheppard
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by:Glen Knight
ID: 26283890
So if I get this right you want to be able to set the receiption@domain as the default reply address when a receiptionist sends out an e-mail?

The only way you can do this is to use a 3rd party tool: http://www.ivasoft.biz/choosefrom.shtml
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by:Glen Knight
ID: 26283901
Sorry that should have said "the only way you can do this without user intervention is to use a 3rd party tool.
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by:davesheppard
ID: 26284750
I have just read the description of the 'ivasoft' solution and whilst it seems to be the solution, the price (200 Euros) is quite high for this small site. Still all I can do is tell the Client and let them decide.  I will leave the question open for a another day, just in case anyone comes up with an alternative - but at worst your response will be accepted as a multiple solution.  Many thanks.
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Glen Knight earned 500 total points
ID: 26284788
As far as i am aware this is the only way to do it other than the user actually changing the from address in outlook manually.
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Author Closing Comment

by:davesheppard
ID: 31675504
Shame that Microsoft do not build thsi obvious requirement into Distribution Groups in the first place.
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