Change ReplyTo address (Outlook 2003 / Exchange 2003)
Posted on 2010-01-11
I appreciate that (in some way) this may have been answered before, but every article I have read has slightly different variations. I have a situation where I have a single Distribution Group called Receptionists, that has an Email address of reception@domain. It was done this way as the Client wanted a single external address (reception@domain) that ended up on all Reception PCs. The Group contains the email addresses of the receptionists and so any email sent to reception@domain ends up in the InBox of each receptionist. If any of the receptionists replies, the email leaves the domain as (for example) reception1@domain and arrives at it's detination perfectly. The problem arises if the recipient of the Reply does a "Reply" - the ReplyTo within the envelope is (using this example) reception1@domain - which is not an external address. I apprecaite that I could create another mailbox (reception) and that each of the receptionist's Outlook can open that box as well as their own, but then it is relying on the non-IT receptionist to ensure that outgoing mail is sent as reception@domain.