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Outlook 2007 constantly prompts for password when checking Yahoo Mail POP account

Posted on 2010-01-11
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I have a client using Outlook 2007 on Windows XP SP 3. The OS is up to date.  He subscribes to the paid version of Yahoo Mail and is configured to use POP3. The program will consistently ask for credentials and fails to authenticate to the server, no matter what attempts I make to resolve the issue. I have checked the credentials by logging into Yahoo Mail using the web interface. They are correct. I have checked "remember password". I have UNchecked "remember password". I have checked and double-checked the account settings. I have performed a "repair" from within Outlook. I have checked permissions in the Protected Storage System Provider registry subkey. I have removed Outlook 2007 entirely and reinstalled it. Has anyone experienced this issue, and if so, can you make any suggestions for a resolution? Thank you.
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Question by:bsalyers
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11 Comments
 
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Expert Comment

by:ambri5h
ID: 26284420
Are all of the settings correct in relation to the below link:

http://help.yahoo.com/l/us/yahoo/mail/original/mailplus/pop/pop-36.html
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Accepted Solution

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ambri5h earned 2000 total points
ID: 26284443
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Author Comment

by:bsalyers
ID: 26284829
Hello, ambri5h;
 When I checked his account settings, they were not in accordance with those detailed in http://help.yahoo.com/l/us/yahoo/mail/original/mailplus/pop/pop-36.html. This surprised me, as I know the program was previously working under his existing settings. The differences were the POP server, which was listed as "pop.mail.yahoo.com", rather than "PLUS.pop.mail.yahoo.com." Also, the default ports of 110 and 25 were selected, with no encryption (of course). It appears to be working now. He has a considerable amount of email to download. I would then like to close the program and reopen it to check if the credentials are preserved and working before closing the issue and awarding points. Tentatively, you seem to have done it. Thanks VERY much.
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Expert Comment

by:ambri5h
ID: 26284855
No problem, my pleasure.  :)
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Author Comment

by:bsalyers
ID: 26290477
OH... I soooo thought we had it. It has functioned correctly for most of the day. Now, in the late evening, the program is asking for the password again. I have checked and unchecked the "remember password" option several times. It makes no difference. It's still authenticating at the moment, but it will not retain the password. As far as I know, the POP and SMTP passwords are only retained in Outlook itself; is that the case? Or is there another place within XP SP3 I should be checking?
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Expert Comment

by:ambri5h
ID: 26315747
Is the user able to get into Yahoo mail as is. Maybe there is a sync problem between the two which is why I am asking, also what service pack is the Office 2007 on?
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Author Comment

by:bsalyers
ID: 26315819
He has no problem using his Yahoo Mail Plus via the web interface from any machine. I've used Windows Update to insure that he has all critical updates for all MS applications, so I'm sure he's on the latest SP for Office 2007, but I'll check the specific version later today and answer your question.

Honestly, he's pretty much given up on Outlook 2007. For his simple needs, I'm trying to tempt him into using Windows Live Mail now.
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Expert Comment

by:ambri5h
ID: 26315859
May be worth getting him to use Thunderbird as his mail client?
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Author Comment

by:bsalyers
ID: 26315917
You've hit directly on my preferred solution. He doesn't like it for some reason.
This client has a lot of cash and is, like many, somewhat resistant to change. I think he feels that if he's willing to throw enough $$$ at it, he should have the problem solved his way. I've always liked Thunderbird, but given that Windows Live mail is so reminiscent of Outlook (and Outlook Express), I thought I might be able to get him to give it an honest hearing.
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LVL 2

Expert Comment

by:ambri5h
ID: 26315931
Yeah, thats not a bad choice either, or if he's really picky - maybe offer him Outlook Express?
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Author Closing Comment

by:bsalyers
ID: 31675533
This was not, ultimately, the solution to the problem. However, I feel it is the most accurate and likely solution to a problem that presents with these symptoms. Also, this expert was the only individual who attempted to answer my question, for which I was most grateful.
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