This printer is the worst I've ever experienced when it comes to clearing paper jams!! Two thumbs down!
Ok, I had a jam. I cleared out every piece of paper I could find (the printer really tore it up before I could get to it). Now when I press the OK button, the printer head (or whatever it is that travels across the paper) goes all the way left, then all the way right and then there is a terrible grinding noise and everything stops and I again get the message to clear the paper jam.
If there is any paper left in there, it's where I can't get to it without taking the whole thing apart. I am thinking it is more likely that something got slightly out of alignment when the paper got all scrunched up before I could get to it.
Any suggestions, or am I just going to have to bite the bullet and send the thing back to HP (and wouldn't you know it, I just got rid of the carton that I had put away in my storage room!!)?
Lucy in St. Thomas