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HP C7180 Paper Jam won't clear

Posted on 2010-01-11
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This printer is the worst I've ever experienced when it comes to clearing paper jams!!  Two thumbs down!
Ok, I had a jam.  I cleared out every piece of paper I could find (the printer really tore it up before I could get to it).  Now when I press the OK button, the printer head (or whatever it is that travels across the paper) goes all the way left, then all the way right and then there is a terrible grinding noise and everything stops and I again get the message to clear the paper jam.  

If there is any paper left in there, it's where I can't get to it without taking the whole thing apart.  I am thinking it is more likely that something got slightly out of alignment when the paper got all scrunched up before I could get to it.  

Any suggestions, or am I just going to have to bite the bullet and send the thing back to HP (and wouldn't you know it, I just got rid of the carton that I had put away in my storage room!!)?

Thanks!
Lucy in St. Thomas
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Question by:globalvagabond
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David-Howard earned 2000 total points
ID: 26308394
Unless you are comfortable with disassembling your printer I would suggest that you return it for maintenance. That's with the caveat that it is under warranty. If it is not under warranty you may want to consider purchasing a new one. As odd as they may sound, printers are so cheap now that repairing them can sometimes cost more than the unit itself. Recently I purchased an all in one printer from Dell (with ink cartridges) for under $65.00. That includes a one year warranty. You might check Dell out or even www.newegg.com if you decide on a new printer.
Again, many times you can get a new printer with warranty cheaper than repairing one. I've even seen it to be more cost effective in some cases to order a new printer that includes the ink cartridges than simply ordering the cartridges themselves. If you go to newegg there are several customer reviews on printers that state this.
http://www.newegg.com/Store/Category.aspx?Category=33&name=Printers-Scanners
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by:globalvagabond
ID: 26336629
Thanks David.  Since it's out of warranty and I had nothing to lose, I went and bought a set of screwdrivers with the special head used on the HP, and took it apart.  Didn't find any more paper jams, but I did somehow eliminate whatever was causing the carriage not to return all the way to the right-hand docking station.  Unfortunately, in the process something else must have gotten slightly askew, because once I had it all reassembeled, it made a new "rachetting" noise on the left.  Worse, the paper jams more than ever.  That is due partly to the excess humidity here in the Caribbean, but I also fault the printer's design.  

So... guess I'll have to fork over the moolah for a new printer.  Unfortunately, the cheaper models don't fit my needs, although might get one just as a temporary solution.  But I'll revisit newegg and check them out.  I hadn't heard of newegg before -- good resource.  I checked Consumer Reports' review and was surprised that they recommended HP most highly - even tho' I see negative customer reviews on the web.  And CU doesn't address the paper path of any of the printers, which is a mistake in my mind.  

Thanks for your help.  You get the 500 points, since you were the only response!
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