HP C7180 Paper Jam won't clear

Posted on 2010-01-11
Medium Priority
Last Modified: 2013-12-15
This printer is the worst I've ever experienced when it comes to clearing paper jams!!  Two thumbs down!
Ok, I had a jam.  I cleared out every piece of paper I could find (the printer really tore it up before I could get to it).  Now when I press the OK button, the printer head (or whatever it is that travels across the paper) goes all the way left, then all the way right and then there is a terrible grinding noise and everything stops and I again get the message to clear the paper jam.  

If there is any paper left in there, it's where I can't get to it without taking the whole thing apart.  I am thinking it is more likely that something got slightly out of alignment when the paper got all scrunched up before I could get to it.  

Any suggestions, or am I just going to have to bite the bullet and send the thing back to HP (and wouldn't you know it, I just got rid of the carton that I had put away in my storage room!!)?

Lucy in St. Thomas
Question by:globalvagabond
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Accepted Solution

David-Howard earned 2000 total points
ID: 26308394
Unless you are comfortable with disassembling your printer I would suggest that you return it for maintenance. That's with the caveat that it is under warranty. If it is not under warranty you may want to consider purchasing a new one. As odd as they may sound, printers are so cheap now that repairing them can sometimes cost more than the unit itself. Recently I purchased an all in one printer from Dell (with ink cartridges) for under $65.00. That includes a one year warranty. You might check Dell out or even www.newegg.com if you decide on a new printer.
Again, many times you can get a new printer with warranty cheaper than repairing one. I've even seen it to be more cost effective in some cases to order a new printer that includes the ink cartridges than simply ordering the cartridges themselves. If you go to newegg there are several customer reviews on printers that state this.

Author Comment

ID: 26336629
Thanks David.  Since it's out of warranty and I had nothing to lose, I went and bought a set of screwdrivers with the special head used on the HP, and took it apart.  Didn't find any more paper jams, but I did somehow eliminate whatever was causing the carriage not to return all the way to the right-hand docking station.  Unfortunately, in the process something else must have gotten slightly askew, because once I had it all reassembeled, it made a new "rachetting" noise on the left.  Worse, the paper jams more than ever.  That is due partly to the excess humidity here in the Caribbean, but I also fault the printer's design.  

So... guess I'll have to fork over the moolah for a new printer.  Unfortunately, the cheaper models don't fit my needs, although might get one just as a temporary solution.  But I'll revisit newegg and check them out.  I hadn't heard of newegg before -- good resource.  I checked Consumer Reports' review and was surprised that they recommended HP most highly - even tho' I see negative customer reviews on the web.  And CU doesn't address the paper path of any of the printers, which is a mistake in my mind.  

Thanks for your help.  You get the 500 points, since you were the only response!

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