Cut & Paste not functioning correctly IE 8, Windows 7 Home, OWA, Sony Vaio, some sort of XML mess

Posted on 2010-01-11
Medium Priority
Last Modified: 2012-05-08
Have a good one here (possibly).  I have a system I am working on and unable to figure out where the problem lies.  It's a Sony VAIO, Windows 7 home, all updates offered by MS.  Here's what the issues are.

One issue, which I believe to be relaetd to the main issue: Outlook Web Access - no cut & paste options when replying to an email.  Right click brings up everything else except cut and paste.  You can ctrl-c and ctrl-x and ctrl-v but anything in a reply is not right-click context menu accessable.

Other (main) issue:  when creating an email signuture with a pubically accessable web image, we discovered that the steps that we use to do this do not work on this computer.  They have to be done on any other computer (options, edit signature, copy image off of webpage, insert sig, save, use).  Anywhere else we will have a functioning signature, but on this machine we have a red x.  If I go into the account elsewhere (such as the XP box right next to it) it works fine and then I can use the sig on OWA on the 7 machine.  Sending via this machine the signature will not be the same.

I've tried disabling all add-ons, cut and paste will still not be there.

Did the same steps on a windows 7 Pro machine, no problem, cut and paste are there, sig works fine.  Same with windows XP.

My belief is this is something installed with the Sony VAIO that is messing with cut/paste.  At the moment for testing purposes there is no antivirus software installed although the system did come with Symantec and Panda was installed at one point.

I also tried cut/paste in safe mode, no better.

It's a mystery, if you have any ideas I would love to hear them
Question by:MildlyDisturbed
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Author Comment

ID: 26288973
Here's another clue to the mystery.

I set up his signature on Computer B, I play with it on B and C.  If he's on computer A he sees signature, but when he sends / replies / etc the image is gone, replaced with "Error! Filename not specified"

In the working computers  (sent from B and C through OWA) the signature shows up standard html with an img src= and the location of our logo on the net.  The whole sig is fairly plain-jane HTML.

When he sends it the attached XLM seems to be generated, tons of stuff talking about sharepoint, office, etc
<HTML dir=ltr xmlns:v = "urn:schemas-microsoft-com:vml" xmlns:o = "urn:schemas-microsoft-com:office:office" xmlns:w = "urn:schemas-microsoft-com:office:word" xmlns:x = "urn:schemas-microsoft-com:office:excel" xmlns:p = "urn:schemas-microsoft-com:office:powerpoint" xmlns:a = "urn:schemas-microsoft-com:office:access" xmlns:dt = "uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:s = "uuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882" xmlns:rs = "urn:schemas-microsoft-com:rowset" xmlns:z = "#RowsetSchema" xmlns:b = "urn:schemas-microsoft-com:office:publisher" xmlns:ss = "urn:schemas-microsoft-com:office:spreadsheet" xmlns:c = "urn:schemas-microsoft-com:office:component:spreadsheet" xmlns:odc = "urn:schemas-microsoft-com:office:odc" xmlns:oa = "urn:schemas-microsoft-com:office:activation" xmlns:html = "http://www.w3.org/TR/REC-html40" xmlns:q = "http://schemas.xmlsoap.org/soap/envelope/" xmlns:rtc = "http://microsoft.com/officenet/conferencing" XMLNS:D = "DAV:" XMLNS:Repl = "http://schemas.microsoft.com/repl/" xmlns:mt = "http://schemas.microsoft.com/sharepoint/soap/meetings/" xmlns:x2 = "http://schemas.microsoft.com/office/excel/2003/xml" xmlns:ppda = "http://www.passport.com/NameSpace.xsd" xmlns:ois = "http://schemas.microsoft.com/sharepoint/soap/ois/" xmlns:dir = "http://schemas.microsoft.com/sharepoint/soap/directory/" xmlns:ds = "http://www.w3.org/2000/09/xmldsig#" xmlns:dsp = "http://schemas.microsoft.com/sharepoint/dsp" xmlns:udc = "http://schemas.microsoft.com/data/udc" xmlns:xsd = "http://www.w3.org/2001/XMLSchema" xmlns:sub = "http://schemas.microsoft.com/sharepoint/soap/2002/1/alerts/" xmlns:ec = "http://www.w3.org/2001/04/xmlenc#" xmlns:sp = "http://schemas.microsoft.com/sharepoint/" xmlns:sps = "http://schemas.microsoft.com/sharepoint/soap/" xmlns:xsi = "http://www.w3.org/2001/XMLSchema-instance" xmlns:udcs = "http://schemas.microsoft.com/data/udc/soap" xmlns:udcxf = "http://schemas.microsoft.com/data/udc/xmlfile" xmlns:udcp2p = "http://schemas.microsoft.com/data/udc/parttopart" xmlns:wf = "http://schemas.microsoft.com/sharepoint/soap/workflow/" xmlns:dsss = "http://schemas.microsoft.com/office/2006/digsig-setup" xmlns:dssi = "http://schemas.microsoft.com/office/2006/digsig" xmlns:mdssi = "http://schemas.openxmlformats.org/package/2006/digital-signature" xmlns:mver = "http://schemas.openxmlformats.org/markup-compatibility/2006" xmlns:m = "http://schemas.microsoft.com/office/2004/12/omml" xmlns:mrels = "http://schemas.openxmlformats.org/package/2006/relationships" xmlns:spwp = "http://microsoft.com/sharepoint/webpartpages" xmlns:ex12t = "http://schemas.microsoft.com/exchange/services/2006/types" xmlns:ex12m = "http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:pptsl = "http://schemas.microsoft.com/sharepoint/soap/SlideLibrary/" xmlns:spsl = "http://microsoft.com/webservices/SharePointPortalServer/PublishedLinksService" XMLNS:Z = "urn:schemas-microsoft-com:" xmlns:st = ""><HEAD>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}

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LVL 22

Expert Comment

ID: 26291173
Copy and Pasting information:
Data can be copied and pasted into a message body by using standard Windows commands. These are "CTRL-C" to copy and "CTRL-V" to paste. Most fields in Outlook Web Access have "right mouse click" context menu support that has "Undo, Cut, Copy, Paste, Delete and Select All" options. There is a known bug in the message body field that causes this menu not to be displayed in some situations. In this case use the keyboard shortcut keys, "CTRL-C" and "CTRL-V".
LVL 22

Expert Comment

ID: 26291189
Copy and Pasting information (drag&drop):
Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.


Author Comment

ID: 26293587
Senad: as stated in the second paragraph, ctrl-c and ctrl-v work.  Is there any fix to get that back in a context menu as it's important?
LVL 22

Expert Comment

ID: 26293823
I am not aware they fixed this bug....

Accepted Solution

MildlyDisturbed earned 0 total points
ID: 26409124
Ok, this is resolved now.  I removed anything from add/remove programs that had in the title "XML" - most notable the MS XML 40 SP2 and cohorts.

Cut and paste now works correctly, signatures now work with no issues.

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