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jhevesy

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Dell Inspiron mini BSOD, locks up, "kernel thread terminated while holding a mutex"

My daughter's Dell Inspiron mini 1011 is locking up and yesterday we got a BSOD with an error of "kernel thread terminated while holding a mutex".  Event viewer has a system error and today is a Service Control Manager error " application Layer Gateway Service terminated unexpectedly". Out of Dell warranty but Dell support chat says it's a software error and if I wanted to use the pay support they could fix it. Any ideas? seems to be happening when surfing mostly
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Adam Leinss
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jhevesy

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Thanks for the suggestions. This is a mini so I don't have a disc drive and I don't have an OS disc. I ran the blue screen view and it is saying I am having a problem with ntoskrnl.exe.
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