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AutoSave feature will not automatically save drafts in Outllok

Posted on 2010-01-11
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Last Modified: 2012-05-08
Hello All,

Autosave feature is set to save in the drafts folder in Outllok after 1 minute, but does not.

What I have already done.
Verified Auto Save feature is set
Recreate Profile in Outlook
Uninstall/Reinstall Office

Does anybody know security settings that may affect the AutoSave feature?

Thanks
0
Comment
Question by:Mheller
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16 Comments
 
LVL 9

Expert Comment

by:dj0rbit
ID: 26285225
have you ran office updates?
0
 

Author Comment

by:Mheller
ID: 26285449
Yes, According to Microsoft Updates I do currently have all available updates.

Also I forgot to mention this earlier I am currently running Microsoft Office 2007 Service Pack 2
0
 
LVL 9

Expert Comment

by:dj0rbit
ID: 26285485
i also changed my autosave settings in 07' to 1 minute. Compose a new email, waited 1 minute but it didn't save, it took almost an entire 2 minute to save/show in draft.

How long have you waited?
0
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Author Comment

by:Mheller
ID: 26285508
Off hand I do not have the exact time but i have waited probably a good 10 minutes.
0
 
LVL 9

Expert Comment

by:dj0rbit
ID: 26285601
try removing some files from the OLK folder. Not sure if this is going to work but it's worth a try.
Before doing the above step, make sure to quit outlook.

here's the path for the OLK: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security
0
 

Author Comment

by:Mheller
ID: 26285821
I renamed the old OLK folder, and verified that outlook created a new one, then I opened a new email at wrote some text and let it sit for 10 actually 13 minutes now and it still has not autosaved.
0
 
LVL 15

Expert Comment

by:MYCU
ID: 26285884
You have probably already checked this, but under Tools - Options - Email Options is there a check in the box "Automatically save unsent messages"? If this box is not checked then it won't matter what settings you select under Advanced Email Options.

If it is checked, then try opening Outlook in safemode and see if it works that way. If it does then you will need to troublehsoot your add-ins.
Click Start - Run - and type in Outlook.exe /safe
0
 

Author Comment

by:Mheller
ID: 26286130
I have verified that Yes, the "Automatically save unsent messages" box is checked.

Opened outlook in safemode, started a new email and let it set for 11 minutes now, I still do not see anything in Drafts folder.
0
 
LVL 15

Expert Comment

by:MYCU
ID: 26286330
If you change the autosave to a different folder, other than drafts, does it work? Temporarily change it to Sent Items or something like that.
0
 
LVL 9

Expert Comment

by:dj0rbit
ID: 26286484
have you tried removing the Normal.dot file?
try removing that file and relaunch Outlook.

here's a link to find where the normal.dot is located: http://resources.marshalladulteducation.org/techtips/techtip72.htm
0
 

Author Comment

by:Mheller
ID: 26286633
I have tried changing the folder, to Outbox and after 10 minutes still nothing was autosaved.

I just removed everything from the templates and we will see if that works.

Also as a note I am connected to an exchange server which is where the mailbox is located could there be any security settings server side that may be affecting the autosave feature?
0
 

Author Comment

by:Mheller
ID: 26286717
It has been 12 minutes after removing all templates, restarting outlook and opening a new email.

Still nothing has been autosaved.
0
 
LVL 15

Expert Comment

by:MYCU
ID: 26286885
There may be a setting server side that is effecting this.....but I wouldn't know what to look for there becuase I am on POP3.

Try creating a new Outlook profile and test it.
0
 

Accepted Solution

by:
Mheller earned 0 total points
ID: 26287097
Thank you everyone for your help,

I do not know exactly what it was but it had to do with my Windows profile not Outlook profile.

0
 
LVL 3

Expert Comment

by:kawamuracd
ID: 26288307
If this was resolved because of a Windows profile can you please set this as resolved. Did you just recreate the windows profile and it worked fine?
0
 

Author Comment

by:Mheller
ID: 26288465
I apologize to all but it takes 5 days when you accept your own comment as a solution.

The actual resolution to my issue was a registry key which allows you to autosave an email with a digital signature. When I recreated my profile I did not recieve all the group policies for a while and it temporarily did not automatically sign my emails.

hkcu\software\microsoft\office\12.0\common\mailsettings /v AllowAutoSaveCryptoMail /t REG_DWORD /d 1

for more info refer to:
http://support.microsoft.com/kb/911906

0

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