Pointsec 2006 problem

Posted on 2010-01-11
Medium Priority
Last Modified: 2013-11-08
Hi. I have a laptop a user gave me to move data to his new laptop. He has Pointsec 2006 he installed on it. The problem is when you enter the logon and password for Pointsec the XP splash screen comes up and right when the logon screen tries to come up i get a quick BLUE SCREEN OF DEATH that says begining physical memory dump. I cant read the whole thing because it reboots and I get the same thing over and over. I have tried LKG and Safe mode and nothing works. Obviously I cannot hook the drive up externally because its encrypted. Can anyone help???
Question by:dolphan757
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LVL 66

Expert Comment

ID: 26286873
Hit F8, like youre going to Safe Mode, and hit "Disable Automatic Restart on Failure". More than likely, it has to do with the GinaDLL value in the registry under "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon"

Author Comment

ID: 26287298
great..now I can actually read the error. it says c0000218 registry cannot load hive file
\systemroot\system32\config\SAM...any suggestions? Im worried I wont be able to do a repair on the system b/c of pointsec.
LVL 66

Accepted Solution

johnb6767 earned 2000 total points
ID: 26289533
Quite possible if it does entire drive encryption. Basically, the SAM hive in teh registry is corrupt.
This can be done with UBCD perhaps, but it might not be able to read the drive (sorry, dont use Pointsec).
Windows Recovery Console *might* get you in, as the user still has to authenticate, and teh local Admin should be a DRA by default if memory serves me correctly,....

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