?
Solved

Blackberry BIS , Exchange 2007 problems

Posted on 2010-01-11
11
Medium Priority
?
1,110 Views
Last Modified: 2012-05-08
Hi,

Over the holidays we installed updates on the server (SBS2k8) and now all our Blackberry's have stopped working.
OWA is working fine.
In BIS if i put the OWA address in, I get the following error :

Cannot Connect to email server or invalid server name :
Please verify the Outlook Web Access URL. If the error persists please contact .... me!

OWA is working fine internal and external though. I can only assume it's an update on the server as they all went down at the same time.
We're running Exchange 2007 Version 8.1 (Build 240.6)

All help is appreciated.

Thanks
0
Comment
Question by:optimus_nz
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
11 Comments
 
LVL 12

Expert Comment

by:dlan75
ID: 26287815
Hi,
Are you sure that OWA is working from outside?
I guess it was working before, check that you don't have a windows firewall or something bloking on the server and finally check which updates you have set up.
0
 
LVL 20

Expert Comment

by:Satya Pathak
ID: 26287933
I would suggest you just remove all latest installed hotfixes from add remove program in control panel, after that reboot the server once and check.
0
 
LVL 49

Expert Comment

by:Akhater
ID: 26287937
1) in BIS put https://owa.yourdomain.com without the /exchange or /owa
2) make sure the /ews virtual directory is reachable from the internet (i.e. it is published if you are using ISA)
3) on your CAS server run
0
Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 
LVL 49

Expert Comment

by:Akhater
ID: 26287950
oops that is

3) on your car server run

get-webservicesvirtualdirectory | set-webservicesvirtualdirectory basicauthentication $true 

Open in new window

0
 

Author Comment

by:optimus_nz
ID: 26298954
yes OWA works from outside.
Would rather fix this issue that uninstall fixes.

Akhater : I can access https://servername.com/ews externally (prompts for username / password)
when I go to run the line in the power shell on the CAS server (SBS so it's all the same) I get an error message saying :

Set-WebServicesVirtualDirectory : A parameter cannot be found that matches para
meter name 'True'.
At line:1 char:66
+ get-webservicesvirtualdirectory | set-webservicesvirtualdirectory  <<<< asica
uthentication $true

Any further ideas?
0
 
LVL 49

Expert Comment

by:Akhater
ID: 26298966

get-webservicesvirtualdirectory | set-webservicesvirtualdirectory -basicauthentication $true 

Open in new window

0
 
LVL 49

Expert Comment

by:Akhater
ID: 26298973
finally it got right

this is the command as i pasted it above
0
 

Author Comment

by:optimus_nz
ID: 26299217
OK. Ran the command - came back ok.
Go to BIS and setup the account - if I do https://company.com/owa - same error. If I do https://company.com I get An error occured during account validation, please check information and try again. If error persists.....
What now?
0
 
LVL 49

Expert Comment

by:Akhater
ID: 26300907
I take it that you use https://companyname.com/owa for owa access?
Is so you shld enter https://companyname.com without /owa. The user shld be domain\user
0
 

Author Comment

by:optimus_nz
ID: 26301300
yes to /owa
entered without owa and changed username to domain\username and domain.local\username - still same error about account validation?
0
 

Accepted Solution

by:
optimus_nz earned 0 total points
ID: 26312005
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In-place Upgrading Dirsync to Azure AD Connect
New style of hardware planning for Microsoft Exchange server.
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
Suggested Courses

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question