?
Solved

Dependancy service or group failed to start

Posted on 2010-01-11
7
Medium Priority
?
1,006 Views
Last Modified: 2012-05-08
Dear Experts,

WEe have a Vista Home Premium Edition w Symantec 2010 Security Suite
User is unable toc onnect to the internet wired or wireless (unless if IP is statically assigned).
Network Connection icon in the system tray  shows "Connection Status: the dependancy service ir group failed to start"
I ran SFC /scannow command that didn't help.
Then I found this link: http://social.technet.microsoft.com/forums/en-US/itprovistanetworking/thread/bf4f3d94-09ca-4549-abe1-bfa3aae90458/

and tried the following, but it didn't help.
takeown /f C:\Windows\System32\nlasvc.dll
cacls C:\Windows\System32\nlasvc.dll /G "user name":F
Deleted the nlasvc.dll and replaced it

I checked and the following services are not running and also fail to start:
DHCP, Network Location Awareness

I haven't tried to repair Vista using the Vista disc as I don't currently have a Vista Home Premium Disk. Can anybody please help me out.
I think I also need to replace the wininit.exe

I tried to start the services manually.
NLSA service failed with: Widnows Couldn't start the network location awareness service on local machine. Error 5:Access is denied"
DHCP client errored out with the same error message.
0
Comment
Question by:technomic
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 47

Expert Comment

by:Jackie Man
ID: 26289062
So, User is unable toc onnect to the internet wired or wireless after installing Symantec 2010 Security Suite?
0
 
LVL 2

Author Comment

by:technomic
ID: 26289613
Not exactly. Symantec was already installed, well for almost a year before this issue. I tried disabling the Symantec AV and the firewall, but still have the same issue.... I also checked in quarantined items to see if the file was in there, but it wasn't.
This a Vista Home Premium, I'm still looking for the Vista disk as the user doesn't have one, so couldn't run a repair and System restore didn't work (well at lest according to the user), I will try the System Restore tomorrow if nothing else works...
I found some articles where TrendMicro corrupted that particular DLL. Trend Micro AV was never installed on this laptop, however all of the errors and symptoms are basically the same as if TRendMicro corrupted the NLASVC.DLL I guess it`s possible that Symantec may have screwed it up...
0
 
LVL 47

Expert Comment

by:Jackie Man
ID: 26289672
You need to download a Vista Recovery Disk or use your Vista Setup Disk to start your PC and launch system restore to go back to a restore point when there was no problem.

URL: http://www.vistax64.com/general-discussion/146356-download-vista-recovery-console.html

A downloadable version of Vista Recovery Disk is as follow.

http://coblitz.codeen.org/neosmart.net/downloads/guides/Vista_Repair/Vista_Recovery_Disc_x86.iso

(I assume that your computer is of Vista 32 bit.)

A tutorial of Vista Windows Recovery is in the URL below.

URL: http://www.bleepingcomputer.com/tutorials/tutorial142.html

When a problem appears in Vista and there are no clues from google, it seems to me the last resort is to use system restore as Vista is much better in system restore than the system restore in XP. System Restore in Vista is just like a time machine to go back to the exact state when the problem does not exist. But the drawback is that it consumes a lot of hard disk apace and it will restore the applications that you have removed and old version of document on desktop,

So, before your use System Restore, make sure all user data has been properly backup as it is just too powerful if Vista thinks that the path you stored your data is part of the system folders.

In a nutshell, System Restore can reduce the time of troubleshooting (except the problem is caused by hardware failure) but it must be used with due care.
0
WordPress Tutorial 1: Installation & Setup

WordPress is a very popular option for running your web site and can be used to get your content online quickly for the world to see. This guide will walk you through installing the WordPress server software and the initial setup process.

 
LVL 2

Author Comment

by:technomic
ID: 26298418
User doesn't want to use that software that you suggested.... I tried to order a Vista Home Premium OEM disc, but apperently a lot of compnies have stopped selling it without a License Key...
I was able to start the System recovery from Programs/Accessories/System Tools but it failed every time...
One of my users thinks that he has a Vista Home Premium disc at home, so I will wait on him to bring it over and will update here... I wonder if there is another way to fix it without having the recovery disc or the Vista original disc...
0
 
LVL 47

Accepted Solution

by:
Jackie Man earned 2000 total points
ID: 26299673
OR

you can start Vista in Safe mode and use MSCONFIG to disable the Symantec service.

Then, restart Vista in normal mode to see whether the problem has solved or not.

If yes, un-install Symantec 2010 Security Suite and do a windows update, restart Vista again and install back Symantec 2010 Security Suite.
0
 
LVL 2

Author Closing Comment

by:technomic
ID: 31675785
Sorry about delayed response. using System Restore disc didn't work. User asked to take the laptop home to make the backup and he decided to do a restore to manufacturer`s defaults. I haven't heard anything since, so I think he is up and running. Thank you for your help.
0
 
LVL 2

Author Comment

by:technomic
ID: 26476169
Sorry about delayed response. using System Restore disc didn't work. User asked to take the laptop home to make the backup and he decided to do a restore to manufacturer`s defaults. I haven't heard anything since, so I think he is up and running. Thank you for your help.
0

Featured Post

Simplifying Server Workload Migrations

This use case outlines the migration challenges that organizations face and how the Acronis AnyData Engine supports physical-to-physical (P2P), physical-to-virtual (P2V), virtual to physical (V2P), and cross-virtual (V2V) migration scenarios to address these challenges.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Hello I read in a discussion about a person who configured a very simple mirror RAID with two hard drives; the system and data were on the same partition. He asked how to repair the system as it was not booting up anymore. In his case running …
Sometimes a user will call me frantically, explaining that something has gone wrong and they have tried everything (read - they have messed it up more and now need someone to clean up) and it still does no good, can I help them?!  Usually the standa…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
Hi friends,  in this video  I'll show you how new windows 10 user can learn the using of windows 10. Thank you.

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question