I have been trying to setup the queue in my trixbox to ring extensions is the order that the agents are setup , but it doesn't ring in proper order.
this is the setup that I have:
Queue # 124
the ring Strategy is roundrobin and Skip busy agents is set to YES
I have try to reverse the extension in the queue, but it's still doesn't ring in the order that I made.
is there anything I need to change ?
I would like to ring 513, then if this agent is busy to go to 514 ,then 515.
but I always want to have 513 to ring first if none are busy. I am not sure if the "o" following the extension means anything.
Thanks in advance.