?
Solved

One user unable to access ALL public folders from any machine.

Posted on 2010-01-11
8
Medium Priority
?
521 Views
Last Modified: 2012-05-08
I have the same issue in my environment as the original question. User is running Outlook 2003 the server is Exchange 2003. Tried to re-create the Outlook profile, tried setting up the user's profile on a different PC, verified permissions also tried to add the user explicitly to the permissions same result. User is able to send/receive email wth no issue. Any suggestions on next step? I am at a loss with this one the only other thing I can think of is creating the user a new mailbox but then I would have to export and import the user's mail.
0
Comment
Question by:NasSys
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 2

Expert Comment

by:kishg
ID: 26288735
Check permissions in Systems Manager --> Public Folder at the highest level.
0
 
LVL 14

Expert Comment

by:Burns2007
ID: 26289288
Is the user a member of any group that is denied access to the public folders at teh top level?
0
 

Author Comment

by:NasSys
ID: 26363850
I verified permissions set-up an account to mirror user's account added/removed permissions one at a time; unable to view public folders with test account either. It seems that any accounts with existing permissions can view the public folder but any new account is unable to view them. User is able to open Outlook 2003 expand Public Folders > Expand All Public Folders then nothing displays beneath that.
0
Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 

Expert Comment

by:LUBOSFIALA
ID: 26378891
Check the Sharing permissions, whether the AUTHENTICATED USERS exist OR not. If not ADD it.
0
 

Author Comment

by:NasSys
ID: 26381896
I checked the Administrative Rights permissions on Folder>Public Folders>"MyPublic Folder" from within System Manager  and Authenticated Users is not listed but all users whom had access to this folder prior to the issue are able to access it. Any new users given access are unable to view/access the public folder. I did not see any sharing permission settings on the public folder. The Security group that controls access to the Public folder does not have any sharing permissions but the Security tab of that group does have Authenticated users listed with Read/Send To/and ReadPhone and Mail Options allowed
0
 

Accepted Solution

by:
NasSys earned 0 total points
ID: 26526699
Found the solution to this. Troubleshooting steps went as follows: Ctrl-Right click the Outlook icon in the system tray > select Connection Status > Type = Publc Folders which should be connected via the Exchange Server 'Name". Once we found that the Public Folders were attempting to connect via our disaster recovery server which had not data it just had the MSExchange services running we were able to shut the services off on the disaster recovery server reboot the client computer it then connected to the production server for all MSExcahgne services and the user's public folders worked.
0
 

Author Comment

by:NasSys
ID: 27308471
close case, I was able to resolve the issue
0

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
how to add IIS SMTP to handle application/Scanner relays into office 365.
Suggested Courses

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question