Link to home
Start Free TrialLog in
Avatar of NasSys
NasSysFlag for United States of America

asked on

One user unable to access ALL public folders from any machine.

I have the same issue in my environment as the original question. User is running Outlook 2003 the server is Exchange 2003. Tried to re-create the Outlook profile, tried setting up the user's profile on a different PC, verified permissions also tried to add the user explicitly to the permissions same result. User is able to send/receive email wth no issue. Any suggestions on next step? I am at a loss with this one the only other thing I can think of is creating the user a new mailbox but then I would have to export and import the user's mail.
Avatar of kishg
kishg

Check permissions in Systems Manager --> Public Folder at the highest level.
Is the user a member of any group that is denied access to the public folders at teh top level?
Avatar of NasSys

ASKER

I verified permissions set-up an account to mirror user's account added/removed permissions one at a time; unable to view public folders with test account either. It seems that any accounts with existing permissions can view the public folder but any new account is unable to view them. User is able to open Outlook 2003 expand Public Folders > Expand All Public Folders then nothing displays beneath that.
Check the Sharing permissions, whether the AUTHENTICATED USERS exist OR not. If not ADD it.
Avatar of NasSys

ASKER

I checked the Administrative Rights permissions on Folder>Public Folders>"MyPublic Folder" from within System Manager  and Authenticated Users is not listed but all users whom had access to this folder prior to the issue are able to access it. Any new users given access are unable to view/access the public folder. I did not see any sharing permission settings on the public folder. The Security group that controls access to the Public folder does not have any sharing permissions but the Security tab of that group does have Authenticated users listed with Read/Send To/and ReadPhone and Mail Options allowed
ASKER CERTIFIED SOLUTION
Avatar of NasSys
NasSys
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of NasSys

ASKER

close case, I was able to resolve the issue