One user unable to access ALL public folders from any machine.

Posted on 2010-01-11
Medium Priority
Last Modified: 2012-05-08
I have the same issue in my environment as the original question. User is running Outlook 2003 the server is Exchange 2003. Tried to re-create the Outlook profile, tried setting up the user's profile on a different PC, verified permissions also tried to add the user explicitly to the permissions same result. User is able to send/receive email wth no issue. Any suggestions on next step? I am at a loss with this one the only other thing I can think of is creating the user a new mailbox but then I would have to export and import the user's mail.
Question by:NasSys
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Expert Comment

ID: 26288735
Check permissions in Systems Manager --> Public Folder at the highest level.
LVL 14

Expert Comment

ID: 26289288
Is the user a member of any group that is denied access to the public folders at teh top level?

Author Comment

ID: 26363850
I verified permissions set-up an account to mirror user's account added/removed permissions one at a time; unable to view public folders with test account either. It seems that any accounts with existing permissions can view the public folder but any new account is unable to view them. User is able to open Outlook 2003 expand Public Folders > Expand All Public Folders then nothing displays beneath that.
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Expert Comment

ID: 26378891
Check the Sharing permissions, whether the AUTHENTICATED USERS exist OR not. If not ADD it.

Author Comment

ID: 26381896
I checked the Administrative Rights permissions on Folder>Public Folders>"MyPublic Folder" from within System Manager  and Authenticated Users is not listed but all users whom had access to this folder prior to the issue are able to access it. Any new users given access are unable to view/access the public folder. I did not see any sharing permission settings on the public folder. The Security group that controls access to the Public folder does not have any sharing permissions but the Security tab of that group does have Authenticated users listed with Read/Send To/and ReadPhone and Mail Options allowed

Accepted Solution

NasSys earned 0 total points
ID: 26526699
Found the solution to this. Troubleshooting steps went as follows: Ctrl-Right click the Outlook icon in the system tray > select Connection Status > Type = Publc Folders which should be connected via the Exchange Server 'Name". Once we found that the Public Folders were attempting to connect via our disaster recovery server which had not data it just had the MSExchange services running we were able to shut the services off on the disaster recovery server reboot the client computer it then connected to the production server for all MSExcahgne services and the user's public folders worked.

Author Comment

ID: 27308471
close case, I was able to resolve the issue

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