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exchange binary files are not installed but backup settings registry key is present only build-to-build upgrade mode is available

Posted on 2010-01-11
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hi - i recently upgraded our exchange server from 2003 to 2007. since then i have not been able to backup mailboxes using our backup exec 12.5. now working through this article (http://seer.entsupport.symantec.com/docs/311718.htm) i have identified that the microsoft exchange management tools (ese.dll) version is different on the exchange and backup server. i tried upgrading the version on the backup server but the upgrade hung and crashed. now for some reason there is no management tools on the backup server and when i try to do an install i get the error -

exchange binary files are not installed but backup settings registry key is present only build-to-build upgrade mode is available

i have tried a complete uninstall of exchange from the command line on the backup server but it says it is not installed.

i have also followed the steps in this article - http://technet.microsoft.com/en-us/library/dd285501(EXCHG.80).aspx but this does not work for me either.

have also looked at this doc http://seer.entsupport.symantec.com/docs/306830.htm but it does not apply as the information stores are the only things being backed up.

the exchange server is 2007 sp2 running on windows server 2008 ent sp2. backup exec is 12.5 sp1 running on windows server 2003 ent sp2.

if anyone has experience with this error message and can assist me with reinstalling the latest version of exchange 2007 management tools on our backup server i would be very grateful.

i have nightly backup server images of the exchange server but need to get this working as would prefer to ba able to restore emails or mailboxes instead of whole server.

if you need any further info on errors or environment please let me know

cheers

rory
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Question by:rorymurphy
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Expert Comment

by:Glen Knight
ID: 26292444
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Author Comment

by:rorymurphy
ID: 26297093
yes
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Expert Comment

by:Glen Knight
ID: 26297115
Can you provide some more details?
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Author Comment

by:rorymurphy
ID: 26297355
as stated in the op i run the setup and get the error exchange binary files are not installed but backup settings registry key is present only build-to-build upgrade mode is available
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by:Glen Knight
ID: 26297389
You say you have followed this article: http://technet.microsoft.com/en-us/library/dd285501(EXCHG.80).aspx
But that article refers to the 64 bit files, can you download the tools from the link I posted and try to install those?
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Author Comment

by:rorymurphy
ID: 26297549
yes that link refers to 64 bit but i only followed those steps because the error msg was the same as the one i was getting. i have tried removing and downloading from the link above and i still get the same error msg
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Author Comment

by:rorymurphy
ID: 26320274
demazter or anyone else got any more ideas on this issue?

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Accepted Solution

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rorymurphy earned 0 total points
ID: 26541652
could not resolve so rebuilt the server. all ok now.
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by:Brent
ID: 27856532
I just ran into this issue.  I was upgrading exchange 2007 from a fresh SP1 install.  Luckily this server was not production yet.  The install errored on accessing a chm file and the upgrade failed.  After scouring the web for about an hour i found an article that mentioned the setup.com command to rebuild a server and that got me thinking.
Turns out that once the install is failed but the binaries are deleted, the install thinks the process is for a new server.  Long story short, i was able to get the upgrade to continue by issuing the following command:
setup.com /M:Upgrade
I ran under DOS mode, but it did complete and now my exchange install works again.
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Expert Comment

by:Brent
ID: 27856819
Sorry, should of noted it was a SP2 upgrade of SP1.
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