OCS 2007 missed call message goes to the wrong recipient

Posted on 2010-01-12
Medium Priority
Last Modified: 2013-12-21
I have recently integrated Microsoft Office Communications Server 2007 R2 with Avaya Application Enablement Services (AES) using Remote Call Control (RCC). My users are using Microsoft Office Communicator 2007 R2 and Microsoft Office 2007 with Microsoft Exchange 2007.

I have one branch office where a random user will see an incoming call notification and then receive a missed call email when anyone in the office receives and/or misses a call (even though the call was not for them).

I am not a telecom person. Our telecom person can't think of a cause and neither can I. Any help would be appreciated.
Question by:Michael_Griffith
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
LVL 33

Expert Comment

ID: 26300154
missed call are sent to the extension configured in the UM profile, so here is hte troubelshooting step:
- make sure that the avaya has the correct extension configured.
- make sure the user's properties has the correct extensions.
- Disable and re-enable te UM for that user.

Accepted Solution

Michael_Griffith earned 0 total points
ID: 26420577
The telecom person remembered that all branch office employees also have their office main number assigned to them so anyone can answer the phone if it rings. To correct the problem I had to check the checkbox next to Block Bridged Appearance Alerts on the Avaya AES server (Administration, Briged Alert Config.).

Featured Post

Free Backup Tool for VMware and Hyper-V

Restore full virtual machine or individual guest files from 19 common file systems directly from the backup file. Schedule VM backups with PowerShell scripts. Set desired time, lean back and let the script to notify you via email upon completion.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

My previous article  (http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/Windows_Server_2008/A_4466-A-beginners-guide-to-installing-SCCM2007-on-Windows-2008-R2-Server.html)detailed one possible method to get SCCM 2007 installed an…
Almost all Internet protocol telephones have built-in switches at the back that allow you to connect your personal computer to one port and use the other port to connect your phone to to a Cisco switch.   Why we need to connect the PC to the pho…
In this video, Percona Solutions Engineer Barrett Chambers discusses some of the basic syntax differences between MySQL and MongoDB. To learn more check out our webinar on MongoDB administration for MySQL DBA: https://www.percona.com/resources/we…
How to fix incompatible JVM issue while installing Eclipse While installing Eclipse in windows, got one error like above and unable to proceed with the installation. This video describes how to successfully install Eclipse. How to solve incompa…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question