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OCS 2007 missed call message goes to the wrong recipient

I have recently integrated Microsoft Office Communications Server 2007 R2 with Avaya Application Enablement Services (AES) using Remote Call Control (RCC). My users are using Microsoft Office Communicator 2007 R2 and Microsoft Office 2007 with Microsoft Exchange 2007.

I have one branch office where a random user will see an incoming call notification and then receive a missed call email when anyone in the office receives and/or misses a call (even though the call was not for them).

I am not a telecom person. Our telecom person can't think of a cause and neither can I. Any help would be appreciated.
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Michael_Griffith
Asked:
Michael_Griffith
1 Solution
 
BusbarSolutions ArchitectCommented:
missed call are sent to the extension configured in the UM profile, so here is hte troubelshooting step:
- make sure that the avaya has the correct extension configured.
- make sure the user's properties has the correct extensions.
- Disable and re-enable te UM for that user.
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Michael_GriffithAuthor Commented:
The telecom person remembered that all branch office employees also have their office main number assigned to them so anyone can answer the phone if it rings. To correct the problem I had to check the checkbox next to Block Bridged Appearance Alerts on the Avaya AES server (Administration, Briged Alert Config.).
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