?
Solved

New employee with blackberry (BES setup) from old employer

Posted on 2010-01-12
4
Medium Priority
?
628 Views
Last Modified: 2012-05-08
I have an new user that has a blackberry. He has the Enterprise option on his phone plan.  He used this from his previous employer that had an Enterprise server.  It is still configured for use on his old employer's blackberry enterprise server, even though they've deleted his account.

My question is this:  Can I set him up like I would a user with a new phone with no problems? I would like to do this without having him wipe his phone. He is at a remote branch without me being able to do this myself.  
0
Comment
Question by:cknoderer
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 9

Accepted Solution

by:
ks_admin earned 2000 total points
ID: 26294180
I had a similar situation and yes, it worked just fine.

I just set him up in the server and generated his activation email...  On his phone, I went into Options > Advanced Options > Service Book and deleted everything that started with Desktop.

I then entered his new email address and activation, and it worked fine.

Hope this helps!

ks_admin
0
 
LVL 11

Expert Comment

by:junaidIT
ID: 26294269
till you remove the device from the bes server, i doubt if it would allow  you to activate it on a new blackberry server.

0
 
LVL 9

Expert Comment

by:ks_admin
ID: 26294310
If you delete the DESKTOP service book entries, the BB has no knowledge of a BES server and can be reactivated..  on any other server.


The only way I could see you having to do a wipe, is if a BES policy kept you from deleting the DESKTOP service books..  
0
 
LVL 19

Expert Comment

by:-jonny-
ID: 26298267
Re-activating without wiping the device can cause issues on the device. First if the new policy is less-restrictive that the old policy you'll need to wipe the handheld before any activation can take place.

If you want to preserve the information a much cleaner way is to use desktop manager to take a backup. Then wipe the device and perform a selective restore (i.e if the user wanted to save just the contacts then perform an advanced restore for just the contacts).
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Let me explain this picture a little bit.  First, in case you haven't already guessed, you are looking at my 2 phones, an Android Samsung Galaxy S5 on the left and an iPhone 5 on the right.  They are on their respective cradles on my desk.  But, you…
Working settings for French ISP Orange "Prêt à Surfer" SIM cards for data connections only. Can't be found anywhere else !
Visualize your data even better in Access queries. Given a date and a value, this lesson shows how to compare that value with the previous value, calculate the difference, and display a circle if the value is the same, an up triangle if it increased…
In this video, Percona Solution Engineer Rick Golba discuss how (and why) you implement high availability in a database environment. To discuss how Percona Consulting can help with your design and architecture needs for your database and infrastr…
Suggested Courses

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question