Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium


New employee with blackberry (BES setup) from old employer

Posted on 2010-01-12
Medium Priority
Last Modified: 2012-05-08
I have an new user that has a blackberry. He has the Enterprise option on his phone plan.  He used this from his previous employer that had an Enterprise server.  It is still configured for use on his old employer's blackberry enterprise server, even though they've deleted his account.

My question is this:  Can I set him up like I would a user with a new phone with no problems? I would like to do this without having him wipe his phone. He is at a remote branch without me being able to do this myself.  
Question by:cknoderer
  • 2

Accepted Solution

ks_admin earned 2000 total points
ID: 26294180
I had a similar situation and yes, it worked just fine.

I just set him up in the server and generated his activation email...  On his phone, I went into Options > Advanced Options > Service Book and deleted everything that started with Desktop.

I then entered his new email address and activation, and it worked fine.

Hope this helps!

LVL 11

Expert Comment

ID: 26294269
till you remove the device from the bes server, i doubt if it would allow  you to activate it on a new blackberry server.


Expert Comment

ID: 26294310
If you delete the DESKTOP service book entries, the BB has no knowledge of a BES server and can be reactivated..  on any other server.

The only way I could see you having to do a wipe, is if a BES policy kept you from deleting the DESKTOP service books..  
LVL 19

Expert Comment

ID: 26298267
Re-activating without wiping the device can cause issues on the device. First if the new policy is less-restrictive that the old policy you'll need to wipe the handheld before any activation can take place.

If you want to preserve the information a much cleaner way is to use desktop manager to take a backup. Then wipe the device and perform a selective restore (i.e if the user wanted to save just the contacts then perform an advanced restore for just the contacts).

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A brand new malware strain was recently discovered by security researchers at Palo Alto Networks dubbed “AceDeceiver.” This new strain of iOS malware can successfully infect non-jailbroken devices and jailbroken devices alike.
If you use the Google Now Launcher, as an aftermarket add on, have a Samsung Note 5 and are worried about power consumption be wary of using the ultra power saving mode.  Here is what happened to me when I made the mistake of trying this out...
Despite its rising prevalence in the business world, "the cloud" is still misunderstood. Some companies still believe common misconceptions about lack of security in cloud solutions and many misuses of cloud storage options still occur every day. …
Look below the covers at a subform control , and the form that is inside it. Explore properties and see how easy it is to aggregate, get statistics, and synchronize results for your data. A Microsoft Access subform is used to show relevant calcul…
Suggested Courses

581 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question