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Cannot Remove Win32/Protector.D Virus

Posted on 2010-01-12
Medium Priority
Last Modified: 2013-11-22
I use ESET NOD32 security and it identified this virus but it cannot remove it. I then tried running the scan in safe mode but it still is there.  I get this message usually each day upon startup.

The following message comes from ESET NOD32 security software

Here is the message:

Win32/Protector.D Virus

Event Occurred during an attempt to access the file by the application

It asks me to delete it or no action, when I try to delete it there is a message that says "error occurred".  I then have to press No Action to get it off the screen.

I contacted ESET and they sent me instructions to run the scan is safe mode which I have done twice but it does not fix the problem.

I read through google searches this could be a trojan horse of some kind so I want to get it off quick.  Any suggestions would be helpful.
Question by:trmataya

Accepted Solution

kennyhenao earned 2000 total points
ID: 26294475
Download and run Combofix.


This is a variant of a pretty bad virus.
LVL 13

Expert Comment

ID: 26294731
Run a temporary file remover...CCleaner is a good one and it's free.

Before running Combofix, temporary disable any firewall(s) shield(s) ect...to prevent any conflicts with Combofix. After Combofix is done scanning, it will create a log, for futher instructions, save and paste the results by Attach File, or by Code Snippet so other experts can take a look at it. Once after the log looks clean, you may enable your firewall(s) shield(s) ect. Combofix will disconnect your machine from the Internet. Your Internet connection will be automatically restored just before Combofix completes its scan. If Combofix runs into problems, your Internet connection can be manually restored by restarting your machine.

You'll might need to rename the file before saving to your desktop so it will not be blocked.

Please note: Don't run Combofix in Safe Mode.

Try scanning your system with Malwarebytes' Anti-Malware.

Author Closing Comment

ID: 31676151
Ran combofix and it located and removed the virus. Thank you so much.

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